Top Driver Driving School

Incredibly anti-professional on the phone, and very bad attitude
Mar 19th, 2024

Incredibly short and unhelpful on the phone, very unprofessional. We'll look elsewhere for our twins' driving classes with that attitude
Jul 30th, 2023

Feb 18th, 2023

Scheduling drives has been incredibly difficult. The portal opens and in less than 5 minutes and all slots are filled ( not many slots to begin with I presume ). I understand there is shortage of drivers. I once logged on 3 minutes after the portal opened to find out all slots are gone and I have to wait till the next month. Slots only open one month at a time. Wish I could schedule a couple of months out. I never thought getting just 6 drives in would be this difficult. There have been 2 or 3 months where I did not receive any communication when slots would be open. You have to constantly check the system or call the 800 number to find out no one picks up. There is $150 charge if you dont complete the drives in time to get an extension. Terrible customer service ! I know talking to other parents I am not the only one with these grievances.Hope someone sees this and addresses the scheduling issue. I dont see this company in business long otherwise. - @Naperville Top Driver - in response to your post, unfortunately I did not receive any calls in January nor was able to get through to an agent the times I tried to call. I was extended for a fee yesterday but was told all of April is not available. However, I also emailed Mr.Woods there are some drives available and I should call the number again to schedule. Please help with the issue with scheduling and I am happy to edit my review. On a positive note, the drives and classes my son was able to attend were great ! No complaints. Its the scheduling and the customer service over the phone that is the major issue
Dec 24th, 2022

Our experience with Napervilles Top Driver was great. My daughter enjoyed the behind the wheels instructors at this location. (We ended up scheduling one driving lesson at a different location due to having difficulty finding available slots in Naperville, and my daughters experience was awful. She asked me to never book her elsewhere, just in Naperville.) Overall scheduling driving lessons online was pretty challenging. The lead instructor at Naperville location was always very helpful with finding solutions and answering my questions. As fas as class instruction, she did it online and we all enjoyed its flexibility.
Nov 12th, 2022