Chamber of Commerce

      Heartland Women's Healthcare

      ( 167 Reviews )

      Heartland Women's Healthcare
      • 3130 Veterans Memorial Dr
        Mount Vernon, IL 62864
      •   844-872-6249
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      Hours

      Thursday:
      9:00 AM - 5:00 PM
      Friday:
      9:00 AM - 5:00 PM
      Saturday:
      Closed
      Sunday:
      Closed
      Monday:
      9:00 AM - 5:00 PM
      Tuesday:
      9:00 AM - 7:00 PM
      Wednesday:
      9:00 AM - 5:00 PM
      CALL DIRECTIONS REVIEWS

      Chamber Rating

      4.2 - (167 reviews)
      118
      10
      9
      7
      23
      Read Our 167 Reviews

      Chamber Rating

      4.2 - (167 reviews)
      118
      10
      9
      7
      23
      › ‹
      • Laura Garrigus

        Multiple scheduled appointments had been canceled on me a short time before my anticipated attendance. The time spent in the waiting room often exceeds the time carved out for the entirety of an appointment. The front desk staff catch a lot of slack from the negligence of time management pertaining to the office staff. Therefore, the front desk staff are frequently hostile, or tempered, when approached. I always feel there is much to learn as a first time parent, but the nurses and providers do not exude patience to teach me. Nor do they upfront tell of possible resources. Helping appears to be over looked.
        Mar 1st, 2024

      • Breann Murphy

        Terrible at answer phones its ridiculous shouldnt be sitting on a phone for more then 10 mins its not hard to answer a phone yall are not a hospital. Have no reason.
        Feb 9th, 2024

      • Becca Gauch

        I have been trying to contact the office for the last two days and have not had any luck getting through to anyone. Wish there was other ways of contacting since they wont answer phones.Not that what is going on is an emergency but I for sure need to talk to someone about my upcoming appointment.
        Dec 20th, 2023

      • Elle Gnome

        EDIT AT BOTTOM Terrible place to have to deal with! Just trying to get someone on the phone is almost impossible. They say to use the "website" but that is a JOKE. If you aren't pregnant these people show you how much they do not care. (They won't comment on this review but comment on all the "good" reviews ) *So they obviously replied after being called out. I called that number and can't get anyone to answer. Way to value my feedback....
        Nov 23rd, 2023

      • Void Eternal (DecayingVoid)

        Answered all my questions, made me feel at ease. Very friendly and informative staff!
        Sep 13th, 2023

      Read Our 167 Reviews

      About
      Heartland Women's Healthcare

      Heartland Women's Healthcare is located at 3130 Veterans Memorial Dr in Mount Vernon, Illinois 62864. Heartland Women's Healthcare can be contacted via phone at 844-872-6249 for pricing, hours and directions.

      Contact Info

      •   844-872-6249

      Questions & Answers

      Q What is the phone number for Heartland Women's Healthcare?

      A The phone number for Heartland Women's Healthcare is: 844-872-6249.

      Q Where is Heartland Women's Healthcare located?

      A Heartland Women's Healthcare is located at 3130 Veterans Memorial Dr, Mount Vernon, IL 62864

      Q What is the internet address for Heartland Women's Healthcare?

      A The website (URL) for Heartland Women's Healthcare is: https://www.usaobgyn.com/

      Q What days are Heartland Women's Healthcare open?

      A Heartland Women's Healthcare is open:
      Thursday: 9:00 AM - 5:00 PM
      Friday: 9:00 AM - 5:00 PM
      Saturday: Closed
      Sunday: Closed
      Monday: 9:00 AM - 5:00 PM
      Tuesday: 9:00 AM - 7:00 PM
      Wednesday: 9:00 AM - 5:00 PM

      Q How is Heartland Women's Healthcare rated?

      A Heartland Women's Healthcare has a 4.2 Star Rating from 167 reviewers.

      Hours

      Thursday:
      9:00 AM - 5:00 PM
      Friday:
      9:00 AM - 5:00 PM
      Saturday:
      Closed
      Sunday:
      Closed
      Monday:
      9:00 AM - 5:00 PM
      Tuesday:
      9:00 AM - 7:00 PM
      Wednesday:
      9:00 AM - 5:00 PM

      Ratings and Reviews
      Heartland Women's Healthcare

      Overall Rating

      Overall Rating
      ( 167 Reviews )
      118
      10
      9
      7
      23
      Write a Review

      Laura Garrigus on Google

      image Multiple scheduled appointments had been canceled on me a short time before my anticipated attendance.
      The time spent in the waiting room often exceeds the time carved out for the entirety of an appointment.
      The front desk staff catch a lot of slack from the negligence of time management pertaining to the office staff. Therefore, the front desk staff are frequently hostile, or tempered, when approached.
      I always feel there is much to learn as a first time parent, but the nurses and providers do not exude patience to teach me. Nor do they upfront tell of possible resources. Helping appears to be over looked.

      Business Response on Google Feb 16th, 2024
      Thank you for providing feedback and informing us about this issue, Laura. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at (618) 997-5266. We also welcome a private secure message through our patient portal. A link is available on our website. Our team would like to discuss this experience further.

      Breann Murphy on Google

      image Terrible at answer phones its ridiculous shouldnt be sitting on a phone for more then 10 mins its not hard to answer a phone yall are not a hospital. Have no reason.

      Business Response on Google Jan 19th, 2024
      We value your feedback and are sorry to hear about your negative experience. We strive to offer the best experience, and your feedback will help us improve. If you would like any additional help with your concerns or experience, we welcome a call or secure Athena patient portal message. Kindly, Heartland Women's Healthcare, (618) 997-5266

      Becca Gauch on Google

      image I have been trying to contact the office for the last two days and have not had any luck getting through to anyone. Wish there was other ways of contacting since they wont answer phones.Not that what is going on is an emergency but I for sure need to talk to someone about my upcoming appointment.

      Business Response on Google Dec 24th, 2023
      We truly appreciate your feedback. Patient experience is of the utmost importance to our team. Your concerns have been shared directly with management to further investigate this situation. We would like to discuss concerns and opportunities for improvement directly. Our team will make every effort to get in touch as we read every review. If we can't reach you directly, we would very much appreciate a call or a secure Athena patient portal message. Thank you!

      Elle Gnome on Google

      image EDIT AT BOTTOM
      Terrible place to have to deal with! Just trying to get someone on the phone is almost impossible. They say to use the "website" but that is a JOKE. If you aren't pregnant these people show you how much they do not care.
      (They won't comment on this review but comment on all the "good" reviews )
      *So they obviously replied after being called out. I called that number and can't get anyone to answer. Way to value my feedback....

      Business Response on Google Nov 11th, 2023
      We value your feedback and are sorry to hear about your negative experience. We strive to offer the best experience, and your feedback will help us improve. If you would like any additional help with your concerns or experience, we welcome a call or secure Athena patient portal message. Kindly, Heartland Women's Healthcare, (618) 997-5266

      Void Eternal (DecayingVoid) on Google

      image Answered all my questions, made me feel at ease. Very friendly and informative staff!

      Business Response on Google Sep 13th, 2023
      Thank you for taking the time to share your positive experience. We truly appreciate it! Kindly, Heartland Women's Healthcare
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      Overall Rating

      Overall Rating
      ( 167 Reviews )
      118
      10
      9
      7
      23

      Write a Review

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