Endeavor Health Immediate Care - Mount Prospect on Rand Road

Terrible. No response to phone calls I called yesterday and the receptionist told me they stop doing pre employment drug tests later in the day no appointment needed. I show up 20 min later and the girl tells me oh you called about the drug test, right? We stopped an hour and a half ago. I could lose a job opportunity because of this mistake. Wish me luck.
Mar 29th, 2024

There is nothing IMMEDIATE ABOUT CARE at this place! You have to wait at least 2 hours or they ask you to make a appointment for next day?
Nov 29th, 2023

Oct 1st, 2023

This place was an absolute miracle. I walked in at 7 o clock, pretty much expecting to be turned away because they close at 8. The receptionist, Laura, was so kind and compassionate and told me she thought she could give me one of the last two slots. She was incredibly efficient, personable and actually made me laugh, which was an incredible feat given how awful I felt. She updated my information quickly. Within five minutes of sitting down, another very kind soul, a nurse with awesome pink hair, whisked me in the back and took note of my symptoms, tested me, and whisked me back to the waiting room. I very much appreciated that they tested me before taking me back so I wouldnt have to wait for results. Efficiency again noted. Less than 10 minutes later, the nurse called me back, took my vitals, and double-checked symptoms. Less than 10 minutes after that, Dr.Regina Williams came in and had such a relaxed and kind presence. She delivered my diagnosis and took her time checking me over, even though she has to be completely exhausted, along with the rest of them, and could have rushed through. Honestly wouldnt have blamed her. Instead, she went out of her way to find the first dosage of antibiotics to give me in office and called it in (even though it was past closing time) so I didnt have to wait for my rx. I was in and out in an hour. Truly, such a kind, compassionate, and efficient team. I normally steer clear of doctors, and I would NEVER take the time to write a review, but they were truly such a blessing to me tonight. Thank you
Nov 11th, 2023

I visited this facility twice for TB Testing, and unfortunately, I had a less than satisfactory experience, mainly due to the interaction with the front desk worker, Marilyn. During my second visit, she insisted that I provide paperwork from my first visit, even though I never received any paperwork beyond instructions for the testing timeframe and information from the nurse. When I mentioned this, she raised her voice and claimed she had provided the paperwork, as she never keeps it. I had my sibling confirm that she never handed anything back to me. After today's visit, same thing happened, she did NOT return the paperwork she claimed the first time, to have returned back to me. So much for "I never keep patient paperwork", huh? My overall experience with the front desk, especially Marilyn R, was quite unpleasant. I would hesitate to return to this facility in the future due to this aspect of my visit. The nurses were the most kind and quick service I've received. Just be careful of some of the front desk personnel.
Oct 27th, 2023