Shen Michael M DDS

My review concerns Dr. Michael Shen at the Mount Prospect location. This review should not be removed. I write this review with a very heavy heart. I was a patient of Dr. Michael Shen for 20 years. We go back to when he had an office in Highland Park, and his wife was his receptionist. She was always wonderful. I want to make this quick. I wanted my first review of Michael to be positive, but that is not the case. On February 17th, 2024, I went in for my crown, for which I had paid $1664.10 a month in advance. The care that I received was, until then, very special, and although we had our ups and downs over the years, Michael was the only dentist that I trusted to care for my dental needs. As I was about to leave, I had a question concerning my bite alignment and felt I was not getting a full answer. Michael stated that my "jaw was slightly different on one side." I know this is a common physical occurrence in all of our bodies. People are not cast out of molds, so we are different all over our bodies. At no time did Michael Shen ever measure my jaw, so whether or not this is true is unknown. But that is irrelevant. Then, out of NOWHERE, Michael stated: "There is a study that says people with symmetrical faces are considered the most attractive" to paraphrase his words. His comment surprised me, and I told him flatly: "That is just an opinion and nothing more." He repeated himself again twice! He was trying to justify his words. I thought, "Why is he being so rude and insensitive?" He did nothing to answer my questions about my concerns, and as I sat in the chair, I told him how disgusted and angry I was with his comments. He had nothing to say. I had made it clear that his comment had NOTHING to do with the situation of his dental work in my mouth and was simply inexcusable. This was clearly inappropriate and unprofessional and completely violated how dentists should treat their patients. He had made this personal and ugly when he attacked my appearance. There was no reason for his despicable behavior. I left the office with my friend, who witnessed this entire event. I decided that I was no longer a patient of Michael Shen at that time. This was a very cruel act on his part and completely insensitive. Whether he was intentionally trying to hurt my feelings or was just completely and emotionally detached from reality, I cannot say. My appearance is as important to me as it is to all of us. We want to look our best and feel good about ourselves. No one should be told such a vile and terrible comment about some specious study that has no place in modern dentistry. Unfortunately, I give Dr. Michael Shen a ZERO star review and would not recommend his services. I will provide further details at a later date.
Apr 1st, 2024

I have been seeing Dr. Shen for over 10 years. I used to hate going to the dentist. Now I actually go which is a huge deal. He is also amazing with my littles.
Mar 2nd, 2024

Dont usually do reviews but it was very upsetting finding out that after 4 year of getting a root canal from this dentist, that it was not done properly. Now, I have to either get it redone (pay full amount) or get the tooth pulled out because of his lack of work ethic, since the root canal he did had flaws. After one month of getting the crown installed, called the office to inform of pain I was having on that same tooth, they were going to charge me to take a look plus any additional work to be done. It seemed unfair that I would have to pay more to take a look at something that was previously worked on. Dr. Shen always rushed things and didnt seem to put an effort to follow up on patients. Maybe if he wouldve not rushed things, he would have done the root canal right and would have acknowledged my pain that it was not something normal. Come to find out now that the crown itself did not have the correct fit and the root canal was not filled in correctly. Stopped attending this office mainly for that reason, lack of acknowledgment. Also, every time I went they would give me an estimated amount to pay that was much lower than what I ended up paying. Would be much better to give a higher estimated amount and when time came to realize it would be that or less amount, not vice versa. If you want to save money in the long run, and would like to have dental work done correctly, avoid going to this facility. Very upsetting experience.
Jul 18th, 2023

He is amazing I gotta say that I always hated going to the dentist because of hiw badly the shots were but going with Dr shen has been the best experience of my life. Thank you Dr shen
May 30th, 2023

Dr. Shen began treating my father who was in the late stages of dementa. Both Dr. Shen and his entire staff treated my father with dignity and extreme patience. My father was not an easy patient. My dad had a hard time following directions and keeping still during procedures. Dr. Shen and his staff are simply amazing. Dr. Shen is not only an excelent dentist, but also one to use if you are looking for dental care for ellderly patients. I cant say enough about the compassiion and care they showed to my father all the way till the end of his life.
Apr 26th, 2023