Mount Prospect Senior Living

I am a resident. I pressed my pendant for help at 7 pm. A caregiver has just now come at 9:35 pm to change my wet diaper. Feb 28, 2024 March 12 ... Pressed pendant for help at 3:30 am and caregiver did not come for 45 minutes until 4:15 a m. He is by himself and helping 60 assisted living residents on the 11 pm shift.
Mar 8th, 2024

this place is awesome. exceeded all my expectaitons. we visited 3 other places and as soon as we walked in the door we knew this was it. friendly, helpful and beautiful....could not recommend enough
Jan 22nd, 2024

I had the most warm and welcoming experience when contacting Mt. Prospect and scheduling a tour! I am looking forward to my visit. Thank you Julie and team for making me feel that everything is going to be take care!
Jan 21st, 2024

I work at Mount Prospect Senior Living with Paxxon Healthcare. The community is in beautiful and quiet location. The staff is very helpful and care for the residents. There is one particular CNA, Francisco that will help anyone who needs assistance.
Dec 28th, 2023

While the facility is beautiful and in a quite Neighborhood setting, we were very disappointed with the level of care and overall experience provided during the 14 months our family member was a resident at MPSL. Staff turnover has been/is an ongoing problem at all levels and in every group from executive management, nurses, chefs,caregivers etc. They need to increase the number of nurses scheduled per shift to make sure medications are consistently dispensed on time. Ratio of caregivers to residents is low. There arent processes in place to monitor that services delivered meet the prescribed level of care contracted for/billed to the resident. We shared our concerns with management and received assurances that the issues would be addressed. Unfortunately after months of patiently waiting for a new management team and nursing staff to be hired and turn things around, the situation continued to deteriorate. We lost complete confidence that our mother was receiving the level of care she needed and was paying for. Ultimately we chose to transfer her to another facility. I fear that the situation will not improve until mpsl is able to address staffing issues, establish processes and implement systems to track/measure the level of care/services actually delivered.
Dec 26th, 2023