Napleton Honda of Morton Grove Parts Department

Nothing but liars here at Napleton, recommending all kinds of services and fluid changes on a brand new car that I bought from them. Absolutely disgusting, will never be going here ever again.
Feb 18th, 2024

Tom Eckardt is a great sales guy! We had pleasant experience with Ed Napleton of Morton Grove. Highly recommend doing business with them!
Jan 19th, 2024

If I could leave 0 stars I would. DO NOT TRUST this car dealership!! They quoted me the warranty that a used car had on a Honda Certified vehicle only to change that once we were in the dealership. Negotiated a deal, signed a contract, left a deposit, took possession of the car, drove it for 2 weeks and found that during their 180 point inspection they missed the accident damage, not repaired to the hatch, not allowing it to close properly. When we returned the car for repair we were notified that the car was not Certified as sold but had been flagged by Honda as not certifiable due to an after market tow hitch that even if removed would render it uncertifiable. How does their service department certify a vehicle with a hatch that doesnt close and have audacity to tell me when I was dropping off the car for repair that not only was it no longer certified but did not have the 12 month 12k mile bumper to bumper warranty and was no longer eligible for the 3.99% financing??? I argued with them for 2 hours that this was breach of contract and that they needed to make good on their end. They would not give the extended power train warranty and even though I had paid more for the car since it was Honda Certified, would not come down in price!! If I walked away and they put it back on the market, they would have to charge less for it as it no longer had any warranty and wasnt certified. They begrudgingly offered to fix the hatch, give us the financing rate and the 12 month warranty, I could only go to their dealership which was 36 miles away. Should have be able to go to any Honda dealership! They should have in good faith offered all of this without argument and bent over backwards to make it up to us. Walked out the door with a bad taste in my mouth having had the worst experience in 45 years of purchasing cars from dealerships. Bought a Certified Honda from another dealership with 2 years bumper to bumper warranty and only 13k miles same color and had an awesome experience dealing with Schaumburg Honda! They even called me the next day to see if I was happy with my new used car! Thank you Luis and Nick for giving me back my trust in a dealership!
Sep 12th, 2023

Luis at Castle Honda made buying my Honda CRV a breeze. He's knowledgeable, friendly, and truly committed to customer satisfaction. Thanks to him, I got a great deal and left feeling confident in my purchase. I highly recommend Luis and Castle Honda!
Sep 5th, 2023

Nice and helpful
Jul 19th, 2023