New American Home Improvement

Kassandra Reichold _{on Google}

Apr 1st, 2024

Marty and Aron were a pleasure to work with, they made the process smooth for us! Were very happy with our new roof and gutters

Lookin Good Turf & Snow Services LLC _{on Google}

Mar 29th, 2024

New American Home Improvement did a great job on replacing my roof and siding. Marty, Aron, and the rest of the team were great to work with. They made the process easy and painless. The project was completed quickly.

John Gritschke _{on Google}

Mar 24th, 2024

Had to have house resided after hailstorm (unable to match old damaged aluminum siding. NAHI was great to work with, from first contact with Marty through completion and final invoicing. They stripped and resided the entire house in one day and NAHI took care of all dealings with insurance company. Very happy and highly recommend!

Justice Barker _{on Google}

Feb 16th, 2024

New American Home Improvement did a great job on replacing my roof. The entire team I worked with Sam, Aron, and Marty were all very friendly and professional.

Jim Golemba _{on Google}

Mar 22nd, 2024

Think twice before you do business with this company. Even when they commit to you (in writing), the go back on their word. Over 7 months of back and forth saying they will take care of the problems and that the purchased the supplies to fix the issues, Aron says he denies saying those things or putting it in writing.
Additionally, after they do their work, they do not clean the surrounding area properly. Hundreds of nails in the road where they were throwing away materials...neighbors were openly concerned about their vehicles.
To the owner thank you for addressing this and your response.
There appears to be a few details that may have been omitted from your conversation with the production manager. This was originally brought to his attention and discussed mid-August 2023. My first question to you would be, IF this was not covered, why wouldnt he say that this is not your responsibility at that time?
When I then followed-up with him asking for an update I received, Yessir, I ordered the supplies for the foreman, he was supposed to schedule to come out. My question, after receiving this message, why should I have doubted this work was going to happen? If the messaging was we are not assuming this responsibility, why would he tell me the supplies were ordered?
In December I did stop in your office and had a conversation with the production manager and did say at that time, a squirrel was now in fact in the soffit. After some back and forth, your production manager, stated that if I were to take the responsibility of removing the squirrel, he would fix the soffit. He did want me to ask the pest control company was this just and issue caused by the squirrel, was this a building construction issue, or could this have been done when the siding / roofing was done. He reiterated again that he would fix the problem but would like to receive clarity on why this occurred. Yesterday, when I tried to share this with him on our call, he said he didnt care. Lastly, if this is something that as you said, is not your responsibility, why would the production manager care that a pest control company was coming out to remove the rodent if you had no intention of doing anything with this? While I understand your point, seems like this should have been addressed in August when this was originally brought to your attention.
While I appreciate your message and the fact that you are standing by your employee, the fact is this wouldnt have occurred if the production manager was honest from the get-go and didnt lead me down this path since August. Even yesterday when I sent him a text, he had the opportunity to say, This is not our responsibility to fix. Yesterday, when the gentleman showed up at my house and said to me this is not our responsibility, I said and wanted to show him (again in writing) what the production manager said, he looked at me like I had a third eye. The production manager either put this guy in a non-favorable position, or he said, dont worry, Ill be the bad guy.
If this was a one-time thing, and I am just on the end of a bad luck scenario, then maybe this becomes a coaching opportunity for you to have with your production manager. I guess the alternative is (and certainly hope that it is not), this has happened to other New American Home Improvement clients and may happen to future ones. No matter what that answer is, it still ended with a bad customer experience.
Sincerely,
Jim