Westfield Ford Service Department

May 2nd, 2023

Great people great service. Unusual these days to get this kind of service.
Apr 24th, 2023

I scheduled a simple oil change at Westfield Ford through the FordPass app. It was during my day off, and had to drive 30 minutes out of my way only to arrive to a rude service advisor behind the counter who turned me away from my scheduled appointment. They appeared short staffed and over booked. The service advisor was immediately defensive after I showed him my confirmation email for the time I showed up. He claimed there is a known glitch in the FordPass app scheduling system and he acted like it was my problem. His advice at first was to come back Saturday morning at 6:30am on a holiday weekend (no thank you). I asked if it would take 1-2 hours for an oil changed Id be more than happy to waithe quickly said no and it would take all day if he squeezed me in. His attitude became very disgruntled at this point and I advised him I hope Ford doesnt ask me for a customer survey about this poor experience, asked for my keys as he then said he, didnt want to serve me after that comment and I proceeded walked out. Ive been a loyal Ford customer since I was 18 years old, since owning 5 Ford vehicles over my life and never been treated this poorly by a Ford dealer service center. I appreciate Fords progress and their pursuit for the FordPass app experience, but the Westfield Ford dealer service center needs to be trained up on it and what good customer service really is. This experience has left a bad taste in my mouth, I will not be bringing my truck to this Ford dealer service center for maintenance ever again.
Jan 29th, 2023

Had my car for 2 1/2 weeks, double my estimate after they broke a part, and the gm/service manager were actually LESS helpful than the service tech.
Dec 10th, 2022

Worst experience! They refused to do work on my car since it was not a ford and they would have to order parts. Even when my warranty is through ford.
May 28th, 2022