Mavis Tires & Brakes

Great experience
Apr 11th, 2024

Service was fast friendly and excellent. Thank you for letting me know my tire had a nail in it I'm great @ thankfully
Apr 11th, 2024

DO NOT GO HERE! If I could leave 0 or negative stars I would. After bringing in my car for routine shocks, brakes, etc. last week which cost a ton, I had to return the car to this shop not even 24 hours later because parts that were fine before I brought the car in were damaged by the workers here (they denied they damaged them of course). So now, the car is still sitting there almost a week later because day after day, it's a different story of why they can't fix it yet/the parts aren't in yet but their story is "it'll be fixed tomorrow". No one even calls you to alert you of anything, I've had to call them to check the status. Management and corporate are a joke and are of no help. I am coming to pull my car out of there tonight to take it somewhere else to have it looked at because now I can't even trust it after what these people have caused.
Apr 10th, 2024

Apr 8th, 2024

I originally praised this place earlier this week, but now I'm editing my review. I've been here every day since Monday as I had a slow leak and purchased two tires back in January 2024. During that time, when I first visited, I sat for 1-1/2 hours as they were pretty busy. When one of the technicians came to inform that they had been looking for my keys the whole time, I informed them that I had the keys. Three of their employees were looking for my keys; even called a few customers that had left already to see if my keys were left in their vehicles. When that was shared with me, I told them to "never be afraid to ask the customer if we have our keys" that was a whole hour waisted. Anyway, I received two front new tires and a wheel alignment, so I thought! Fast forward 80+days later... I came in on Monday, April 1st as I have a slow leak, had to get air twice since Friday before. I was told it was a two hour wait as it was still early morning I left went to work and came back after work, that evening. The leak was plugged, gave them a good review (which I've now changed) and had to come back Tuesday because my tire light came on again. I came back Wednesday shared what happened and they couldn't find that I purchased two tires earlier this year, but that Corporate was closed and would search their records for confirmation; I received more air, was told that I have three (3) 2023 tires and one 2018 tire, which was the front passenger side where they found the nail and one of the tires I purchased from them! I planned to go back Thursday as the hours are late night until 7p. Before going after work on Thursday, I called first as I didn't want to wait around to see if I would be receiving my new tire. It was mentioned during my Tuesday visit that the previous manager who were there during my January visit allegedly allowed shady stuff going on. I mentioned that because if that's the case, perhaps my receipt was rung up incorrectly, (my fault) , it will never happen again. I always put anything related to my car in the glove compartment. Sure enough the receipt was there but it didn't mention my two tires only the wheel alignment. (note to all, read your receipts before you leave any store). Went back on Friday after work to be told that Corporate was closed to come back Saturday. Well, today thinking I'm going to finally get my free tire and was told they didn't carry that brand and it wasn't their tire. I am so frustrated Y'all, because I can clearly remember when I got those tires I told my brother as he is a licensed diesel and auto mechanic what happened and his response was "why in the hell they put two new tires on in the front, they should've put them on in the back or at least rotated them!" Now I'm here and they won't give me a new tire unless I pay for it with $10.00 off.. Nah, I'm good.. You will no longer receive my service and/or money ever again, you just lost one... Folks going forward take pics of your old tires before you get them replaced with allegedly new ones unless you're watching the technician. Peace!
Apr 6th, 2024