Sonco Pools & Spas

Good informative people. Nice showroom
Mar 21st, 2024

They installed our pool about 3 years ago. We run it year-round. The pool equipment is outside in the elements. Sonco has repaired a few issues with the equipment recently. Michelle has been very helpful. Chemicals are reasonably priced.
Feb 19th, 2024

We are new to owning a hot tub and Alejandro has been super helpful explaining and helping us learn about water care and has gone above and beyond with taking the time to explain and make sure that we are understanding chemicals and maintaining our hot tub so we can enjoy our spa and spend less time stressing as new owners. I would highly advise anyone with a pool/spa to come here for your needs and the staff (Alejandro) has been great to work with.
Dec 12th, 2023

Had a cloudy hot tub issue. Alejandro was more than helpful in guiding me in the right direction. He tested my water and gave me the correct analysis. He explained everything to me in how to clear up the issue and sold me the chemicals I needed. Excellent customer service.
Dec 6th, 2023

I was a customer service consultant prior to retirement. Therefore, I might review things from a different perspective? Recently we bought a Hotsprings Grandee. Sales staff (Vince, Doug & Alejandro) were very knowledgeable, helpful, straight forward, honest & patient. The delivery men did well but installed the cover backwards which necessitated a follow up & replacement parts. The final set up tech (William Norup) was the best piece. He is extremely customer driven, a good communicator, exceeds expectation and truly cares. He's a great ambassador for Sonco. Overall, it's been a positive experience to date and I would recommend Sonco to others. Time will tell, but I'm confident. The only area that I see needs improvement is the internal communications between sales, the service office and the techs. Messages just don't seem to be delivered and subsequently acted on.
Dec 5th, 2023