Verizon

( 250 Reviews )

3325 W Touhy Ave
Lincolnwood, Illinois 60712
(800) 880-1077
Website

Buy online & pickup your order in store. Shop now!

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Hours

Friday:

10:00 AM - 7:00 PM

Saturday:

10:00 AM - 7:00 PM

Sunday:

10:00 AM - 6:00 PM

Monday:

10:00 AM - 7:00 PM

Tuesday:

10:00 AM - 7:00 PM

Wednesday:

10:00 AM - 7:00 PM

Thursday:

10:00 AM - 7:00 PM

CALL DIRECTIONS WEBSITE REVIEWS

Chamber Rating

Verified Member

3.4 - (250 reviews)

119

Read Our 250 Reviews

Chamber Rating

Verified Member

3.4 - (250 reviews)

119

› ‹

B. H.
The service you receive here will be based on the colour of your skin. My friend, who is on our family plan and black, went in to upgrade her phone. I ordered and paid for the phone on-line for her and set a pickup for in-store because she was already there. They refused to give her the phone without me coming to the store with my photo i.d., even though SHE had her i.d. and was clearly on the plan, and had her old phone to upgrade. They wouldn't accept speaking with me on the phone, or me sending them my license via text, or giving them any information to prove my identity. I drove to the store in snow during rush hour to literally flash my license and walk out. This was absurd. My friend thrn witnessed a white woman able to call her husband and simply give info from her husband OVER THE PHONE and be helped. Shame on you! There was a general ignorant-vibe, which was intolerant and unwelcoming. She also witness the other staff speaking down to two Asian brother customers as if they were mentally challenged. And the woman who "helped" my friend wouldn't even look her in the eyes. It was quite bizarre. What year is this? Check yourselves folks.
Mar 25th, 2024
Mohammad Omar
My last visit to the store was unhelpful, and the guy who was trying to provide service for us looks not caring our service. He wasn't answering our questions properly and sometimes giving us false information, like prepaid service is 60 dollars and up. I don't remember his name, but I think some like Edgar. That guy should change the way he provides the service. Also, new customers should cautiously investigate before they switch to Verizon. There are many hidden costs and policies that can take a toll from your pocket and limit it to move freely if you are not happy with Verizon service. I'm thinking of switching back my previous carrier but I have to pay all the devices that I have from this store.
Mar 22nd, 2024
ronald huter
Thank you great service I can't believe how fast it went. The text was great. Eli was great ..will be working with him on other devices. What a great day...
Mar 17th, 2024
demetra soter
Eli is incredible! Even after got our phones, he was incredible! Best Verizon rep and store ever!
Mar 8th, 2024
Larry Brown
Eli is helpful with explaining the features of this phone.
Mar 6th, 2024

Read Our 250 Reviews

About
^Verizon

Visit our store at Lincolnwood for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Contact Info

(800) 880-1077
Website
Facebook
Twitter

Products

Business cell phones
Business mobile hotspots
Business tablets
Business laptops

Services

Mobile plans
Wireless Internet plans
Voice plans

Brands

Apple
Samsung
Motorola
Google
Kyocera
TCL

Languages

English

Images

Questions & Answers

Q What is the phone number for Verizon?

A The phone number for Verizon is: (800) 880-1077.

Q Where is Verizon located?

A Verizon is located at 3325 W Touhy Ave, Lincolnwood, Illinois 60712

Q What is the internet address for Verizon?

A The website (URL) for Verizon is: https://www.verizon.com/stores/details/illinois/lincolnwood/lincolnwood-359062/?CMP=seo_b_x_vz_oth_ot_2022_08_website

Q How big is Verizon?

A Verizon employs approximately 20+ people.

Q What days are Verizon open?

A Verizon is open:
Friday: 10:00 AM - 7:00 PM
Saturday: 10:00 AM - 7:00 PM
Sunday: 10:00 AM - 6:00 PM
Monday: 10:00 AM - 7:00 PM
Tuesday: 10:00 AM - 7:00 PM
Wednesday: 10:00 AM - 7:00 PM
Thursday: 10:00 AM - 7:00 PM

Q How is Verizon rated?

A Verizon has a 3.4 Star Rating from 250 reviewers.

Hours

Friday:

10:00 AM - 7:00 PM

Saturday:

10:00 AM - 7:00 PM

Sunday:

10:00 AM - 6:00 PM

Monday:

10:00 AM - 7:00 PM

Tuesday:

10:00 AM - 7:00 PM

Wednesday:

10:00 AM - 7:00 PM

Thursday:

10:00 AM - 7:00 PM

Ratings and Reviews
^Verizon

Overall Rating

( 250 Reviews )

119

Write a Review

B. H. _{on Google}

Mar 25th, 2024

The service you receive here will be based on the colour of your skin.
My friend, who is on our family plan and black, went in to upgrade her phone. I ordered and paid for the phone on-line for her and set a pickup for in-store because she was already there. They refused to give her the phone without me coming to the store with my photo i.d., even though SHE had her i.d. and was clearly on the plan, and had her old phone to upgrade. They wouldn't accept speaking with me on the phone, or me sending them my license via text, or giving them any information to prove my identity. I drove to the store in snow during rush hour to literally flash my license and walk out. This was absurd.
My friend thrn witnessed a white woman able to call her husband and simply give info from her husband OVER THE PHONE and be helped. Shame on you!
There was a general ignorant-vibe, which was intolerant and unwelcoming. She also witness the other staff speaking down to two Asian brother customers as if they were mentally challenged. And the woman who "helped" my friend wouldn't even look her in the eyes. It was quite bizarre. What year is this? Check yourselves folks.

Business Response_{on Google} ^{Mar 21st, 2024}

Hi B. H., we are certainly concerned to hear about this. This does not represent our values at Verizon. We will escalate your review and look into this right away. Please fill out this issue resolution contact form, https://app.smartsheet.com/b/form/042b04a6b6c0486f8f0192ec4da2ffbe and reference Review ID #1401979470 so we can get in touch with you. We appreciate your feedback and hope we can win back your trust and confidence.

Mohammad Omar _{on Google}

Mar 22nd, 2024

My last visit to the store was unhelpful, and the guy who was trying to provide service for us looks not caring our service. He wasn't answering our questions properly and sometimes giving us false information, like prepaid service is 60 dollars and up. I don't remember his name, but I think some like Edgar. That guy should change the way he provides the service.
Also, new customers should cautiously investigate before they switch to Verizon. There are many hidden costs and policies that can take a toll from your pocket and limit it to move freely if you are not happy with Verizon service.
I'm thinking of switching back my previous carrier but I have to pay all the devices that I have from this store.

Business Response_{on Google} ^{Mar 27th, 2024}

Hi Mohammad, we sincerely apologize for any unprofessional service you received during your recent visit. Our team should always clearly communicate any pertinent information to our customers, and it's disappointing to learn about these issues you've encountered. We'll escalate your review and look into this. We appreciate your feedback and hope we can win back your trust and confidence in the future.

ronald huter _{on Google}

Mar 17th, 2024

Thank you great service I can't believe how fast it went. The text was great. Eli was great ..will be working with him on other devices. What a great day...

Business Response_{on Google} ^{Mar 16th, 2024}

Thanks, Ronald! We're always here to help. So happy to hear you had a great experience with us. We appreciate your feedback.

demetra soter _{on Google}

Mar 8th, 2024

Eli is incredible! Even after got our phones, he was incredible! Best Verizon rep and store ever!

Business Response_{on Google} ^{Mar 6th, 2024}

Thanks for the great feedback, Demetra! We take pride in having only the best people on our team, and we're glad to hear Eli was able to help you out. You can depend on us. Check us out again if you need anything else!

Larry Brown _{on Google}

Mar 6th, 2024

Eli is helpful with explaining the features of this phone.

Business Response_{on Google} ^{Mar 1st, 2024}

Thanks for the great review, Larry! We appreciate your feedback and your shout-out to Eli. We're so glad to hear we were able to help you out. This is what Verizon is all about :) Visit us again soon if you need any further assistance.

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Overall Rating

( 250 Reviews )

119

Verizon

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Chamber Rating

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About Verizon

Contact Info

Products

Services

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Languages

Images

Questions & Answers

Q What is the phone number for Verizon?

Q Where is Verizon located?

Q What is the internet address for Verizon?

Q How big is Verizon?

Q What days are Verizon open?

Q How is Verizon rated?

Hours

Ratings and Reviews Verizon

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Overall Rating

B. H. on Google

Mohammad Omar on Google

ronald huter on Google

demetra soter on Google

Larry Brown on Google

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About
^Verizon

Ratings and Reviews
^Verizon

B. H. _{on Google}

Mohammad Omar _{on Google}

ronald huter _{on Google}

demetra soter _{on Google}

Larry Brown _{on Google}