G E Appliance Services

e drummond _{on Google}

Aug 7th, 2020

Awful!! If I could give it negative rating I would. Tech came to my house Oct 9th, He was fine. Not sure if he knows what the issue was on my double oven though. He said the part would be in by end of the month. Never heard from anyone, I called in and got the runaround, they said parts are backordered, andbthat they would be in early Nov. Waited couple weeks and called again, more BS, still backordered. Now claimed they would be in 1st week Dec. That came and went, still no parts. I called again, now say parts (5) were backordered, got part numbers and attempted to order the parts on their GE website. All the parts were available with 4-8 day delivery window. I called the parts number,spoke with a human. Confirmed all parts were available. Called back continued run around, total on phone over 8 hours collectively. Spoke with person who could do nothing for me (no authority) they said a supervisor would call withing 24-48 hours. They finally called a week later, She left a message and she said she was checking to see the issue was taken care of, she told me to call back and anyone could help me....obviously not the case...Dec 25th today, still nothing and no communication unless I initiate it, and still no solution...and 4 of 5 parts are simple fuses.....don't buy GE profile, no one can work on them but GE. I had a reputable independent tech take a look at it, he couldn't figure out the issue. GE could care less about products or customers and these folks so far have proven worthless! Time to visit ABT and find a new reliable double oven from a different company.