Sterling Service Group

JUST HORRIBLE! Had Sterling rebuild (compressor, evaporator and heat exchanger and so forth) for a Subzero refrigerated drawer (700BR2) that stopped working June 15 2021. The cost for doing so was $1,482.47. A month ago in January 2024, I called them because it's not working again. After charging me $157.00 for a service call again, they said the unit burned out and it wouldhave to be rebuilt again! Cost now aprox. $2,000. I was told by the technician that I probably got a bad unit and that unfortunately the warranty was only for 1 year. But I should try and rebuild the unit again, he said! WOW ! ! How do I know I'm not going to get a bad one again? SAVE YOUR MONEY, avoid this place.
Feb 13th, 2024

Dave was extremely professional and full of appliance knowledge. Sub-Zero doesn't make this size of refrigerator or freezer anymore so we''ll be using Sterling Service for the yearly maintenance. It's great that he was also able to service my Viking range and refrigerator. Highly recommend using this company!
Feb 12th, 2024

Manny at Sterling service is excellent. Very professional, excellent evaluation of subzero and Wolf appliances. Ive never had an after sale experience as good as this. Highly recommended.
Jan 28th, 2024

These folks are worth every dollar they charge. Sterling is professional, prompt and honest. I have used them on a subzero freezer, wolf cooktops and Dacor ovens. After 20 plus years of calls in three different homes, sterling continues to deliver.
Nov 16th, 2023

Called for a straightforward repair. Broken spring on my fridge door. The representative on the phone didn't want to give me an estimate without charging me for a service call. Said he "wasn't feeling good" about our conversation. I had to have a manager call me back. They then quoted me more than double the price of anyone else. $1300 for a $40 part! Poor customer service and price gouging. I did not have them service my appliance.
Nov 7th, 2023