Hilton Garden Inn Lake Forest Mettawa

Apr 6th, 2024

A colleague booked this trip. Hotel right off the interstate, convenient but not quiet. Front desk staff was hit or miss in terms of service. Bartender spent most of her time playing gin rummy with the waitress. Full bar and restaurant, a good spot for meetings/conference. Food menu at HGIs is usually consistently decent.
Mar 14th, 2024

Great hotel and centrally located to shopping and I94 - love it! Rooms: Clean rooms, but be prepared for road noise if you stay on the highway side. Invest in a white noise app! Parking lot rooms are much quieter. Food & drinks: Close to Whole Foods, Shake Shack and tons of other food options.
Feb 19th, 2024

Feb 9th, 2024

I have been a gold honors member for quite some time. When I booked my hotel room, I was given the military rate w/drink & snacks. I picked my room the night before and about an hour before my check-in, my room was switched to a room right behind the elevator. When I arrived, I asked the attendant why the room was switched and she said it was because it had not been cleaned, even though it was after 4pm. I received another room. She asked me if I wanted to get my 750 points for the stay or get the $10 for snacks or to eat at the restaurant, at which I replied that I didnt need it because I had a room w/drinks & snacks included. She asked me to show her and I did. She gave me a small piece of paper that said I could choose 3 non-alcoholic drinks & 3 snacks per day and that the next day I would get the other papers. Today, I stopped by the front desk and spoke to Greg and he said that my room had been downgraded in price and that I didnt have the drink and snacks. When I tried to show him on the Hilton app, it was no longer there. Someone had removed it. I explain how someone has just been messing around with my room by switching it and now removing the drinks & snacks. He then tells me that he can change it back to the $155 rate with the snacks and I told him, that it was never at $155 and that the military app had always been charged at $145. It took a least 10 minutes trying to explain and that I wasnt very satisfied with the experience. I was walking away, when he is like, ok, here, I am just going to give you the beverages & snack papers. By then I didnt want them, Im sure he could see his screen and see that my rate had never been reduced but everything else had been removed. This is the last time, Ill stay in this hotel or recommend it to anyone.
Feb 14th, 2024