Discount Tire

Grazi _{on Google}

Apr 4th, 2024

Buyer beware!
After being a loyal customer for 26 years I am making a change. Took me multiple visits to get my tires fixed and ended up getting them fixed at Mavis. The first visit I get home the tire was already flat. After putting air in the tire, it lasted a couple days then went flat again. When I called the location they said they thought the rim was bent. so we brought the vehicle back and purchased a rim. When the rim arrived we brought the vehicle back in for service they put a new tire on the new rim, because of course the tire was damaged from driving on the rim and losing air for 2-3 weeks. On the way home from replacing the rim and tire; the tire completely blew out. Upon getting roadside assistance, one of the lug nuts was cross-threaded and broke off. Once the vehicle went back to discount tires they sent us onto a repair shop, the repair shop identified not only were two lugs broken on that tire but also two other lugs had been broken on the back tire and another lug nut had been modified with a different type of nut.
Discount tire never mentioned this issue, documented issue anywhere, or even gave us an opportunity to fix it.
Then the manager at the store was refusing responsibility and it took me reaching out to the regional manager to end up getting a claim opened up to get this reimbursed, which still has not happened.
They not only were damaging the vehicle and putting my family at risk but they were taking measures to cover up their mistakes. Is this what I get for being complacent and trusting them with the vehicles?
Highly recommend finding any other facility.
Pictures of the damage are attached.

Jeffrey Koerner _{on Google}

Mar 31st, 2024

Did not

DTG _{on Google}

Mar 30th, 2024

Terrible . They steal stuff out of your car

Devan Christensen _{on Google}

Mar 22nd, 2024

Tires are fine but keep an eye on your car while they work on it. They bent my door and now it doesn't close properly.

A S _{on Google}

Mar 24th, 2024

BEWARE!!!!!! If this was the last place on earth to buy tires, I would walk to work!!!! They quoted me around $650 to buy tires and then I paid over $1,100! They replaced tire pressure sensors without telling me the full price and added insurance without asking if I wanted it. They broke my hubcaps and LIED about it!!! They tried telling me they were already broken when they absolutely were not. I didnt qualify for a mail in rebate until AFTER I called asking why my hubcaps were missing. A manager didnt contact me until I wrote a bad review on Facebook. He told me they would refund 2 of the 4 sensors and replace the hubcaps. They replaced them with junk from Amazon instead of genuine Honda parts like I had when I came in. Those hubcaps fell off too. They will take advantage of a young woman who walks in alone. DO NOT GO TO THIS LOCATION.