J & M Jewelers

Such a great little shop, beautiful items, and a trusted place that has done great repairs for me. Thank you
Apr 8th, 2024

The lady was sweet and the man that cleaned and fixed the chain was quick and respectful! 10/10
Apr 6th, 2024

My experience was wonderful I love Sonya and John there so professional and friendly. I been going there since high-school Jim has always made me welcome it's very inviting at J&M . Sonya has the most wonderful personality I just adore them all I must post my rings When there ready. Stay tuned
Mar 15th, 2024

Jim, John and Sonja are the absolute best. The father( Jim ) has been there for many years, and is a wonderful jeweler. Since his son and daughter in law Sonja and John have come aboard, this is our go to place for all things jewelry related. Honest and fair pricing , along with great knowledge and excellent personality is what makes this a great shop. Go and check them out. You won't be disappointed!!
Mar 9th, 2024

I can't comment on the quality of this jeweler's work. This is review about poor customer service and a lack of respect for the customer. I left a ring with J & M to be resized. (FWIW: I REALLY liked the lady who helped me. She was pleasant and very informative.) She told me to pick the ring up in 2 days. SIX days later, I called to find out if they were open. The phone went to voice mail and said "we are with a customer." It did not say we are closed on Monday. It stated no hours of operation. When I got there and rang the bell a man inside shouted, "We're closed". When I went back the next day, 7 days after dropping it off, they HAD DONE NO work on the ring. I had to wait while a fellow re-sized and polished the ring. He offered NO apology, no reason for the delay - he just pushed the shiny ring and a bill across the counter. He DID wish me a nice day! The lost trip across town was irritating. How much trouble is it have useful voicemail, like other companies that respect their customers time? Of course, time lost to traveling and waiting inside is not really that big of deal. The point is their obvious lack of respect for their customers. As a former customer service professional, I learned that a company that has no respect for its customers cannot be trusted to have the customers' best interest at heart. The two attitudes are diametrically opposed. I had plans to work with them on some other pieces. Not now.
Jan 17th, 2024