Koshgarian Rug Cleaners, Inc.

I paid $425 for 8’x11’rug to be cleaned and deodorized. When I brought the rug home and unwrapped it the smell was so foul I decided to vacuum them to see if it would help. I was SHOCKED when I pulled out so much dirt of my “just cleaned rug” with my little vacuum (see pictures). I called and talk to owner but he didn’t believe me but agreed to reclean and deodorize. I wanted my money back so i could take it elsewhere. Mr Koshgarian additionally said he cannot guarantee clean fringe nor deodorizer even though they sell it! I brought my bags of dirt from the bagless vacuum to the store to prove my point that the job was not done. When I showed the salesmen, he could not explain. He said they have been very busy. They said it might be lint but could not explain the amount of dirt and hair from my vacuum. They told me the dirt was not proof. (As if I’m not the first to complain) I would have brought the whole carpet but could not transport it myself. Mr Koshgarian came to the counter and was VERY confrontational and abusively put his workers on the spot. He aggressively called me names. I expressed my frustration with VERY POOR QUALITY and wanting my money back because they were neither clean nor deodorized. I have had two neighbors come over to verify smell quality . One said it smells like a smelly locker room and other said it smell like vomit. They were also shocked with the LARGE AMOUNT of dirt that came out when I unwrapped it and fringe was only clean on one side of rug. Would love to give a ZERO rating. For $425 I expected a clean rug. They ruined a Karastan rug!!!!! Services: Pet stain and odour removal, Area rug cleaning
Sep 6th, 2021

Thanks to you my rugs look like new again 👍
Sep 1st, 2021

My carpeting and upholstery looks like new!
Aug 14th, 2021

Very polite. Rugs look like new.
Aug 12th, 2021

Amazing staff and service, not to mention great pricing on cleaning!
Aug 12th, 2021