B & G Auto Repair

Thank you so much!

Thank you Ms.Coleman

Hello Rageen, First and foremost, thank you for your review; let's sort out the facts -- 1.) You brought your Equinox after you were recommended a timing chain replacement from someone else. We replaced the timing chain on your vehicle (with 160,000 miles on it) as you requested and then your engine failed. We did not diagnose the vehicle or recommend these repairs -- How is this our fault?2.) The sunroof on your Equinox was not working properly and as a result, your vehicle was damaged by the rain. We gave you a more than fair trade-in amount for the quality of the vehicle you were trading in. Other dealers wouldn't even consider taking in an 09 Chevy Equinox with a bad engine, inoperable sunroof, and water damage. We did our best for you. Again, how is this our fault? 3.) The asking price of the Impala you financed was $5,000. This is the price of the vehicle alone. Similar to all sale prices in America, it does not include tax, title and document fees, warranties, or interest. The vehicle was financed, not purchased outright cash. The price of the vehicle never changed. When you signed your contract and sales documents at the time of purchase of the vehicle, it showed a price breakdown including everything I mentioned above. If you read your documents thoroughly before signing and accepting the loan, you would have known this. Again.. something we are not at fault for. 4.) You were so satisfied with us from your previous experiences that you decided to purchase another vehicle from us, the 2016 Kia Optima! You notified us at the time of purchase you were interested in making monthly payments. Because we are a buy here pay here dealership, we have to set our contracts up for biweekly payments. You were informed that you can pay monthly by paying both biweekly payments ($210, total $420/month) early in the month to avoid any late fees. You consistently made your payments the first few months and then fell behind and stopped making payments altogether. We were unable to reach you and you never communicated any financial hardships or anything of that nature. Our dealership management system, Frazer, automatically calculates and adds in late fees. The late fees are dictated by your deal's specific due dates and even includes a 10 day grace period. At the time of repossession, you were $1900 past due. How are we at fault?5.) The company that repossessed your vehicle is the one who requires a fee to collect your belongings. Most repossession and impound companies do! And finally, once again, how is this our fault? Thank you for your 4 years of business! We didn't make it til forever, probably ain't getting back together. We ain't good good but we still good.