Stoney Creek Inn Galena

Always super clean and friendly staff. One of our favorite hotels in Galena!
Apr 7th, 2024

Apr 5th, 2024

Apr 2nd, 2024

My girlfriend and I had an amazing time while staying here, the room was perfect, the pool and hot tub were amazing. The only thing that we had a slight problem with was what we saw happened during breakfast on our last days here. While we were eating breakfast, we sadly overheard a discussion between a worker and a higher up in the breakfast dining room. I believe the higher up was a assistant general manager or somewhere close to that title. Anyways she confronted the worker in front of the guests in the room while we all were eating and enjoying our food, and said along the lines of "don't eat in front of the guests, it makes a bad impression on us and the hotel" the way she said it to her sounded a bit disrespectful and rude. Then not even 10 minutes later she came back into the room to get a plate of food for herself. That was not the right way to handle the "situation" that happened. She should've atleast pulled the worker aside away from the customers in a low toned, nicely mannered voice without attitude saying something to them, instead of doing it infront of the guests that are trying to enjoy their food and morning. The worker was also working hard enough by making sure things were already clean, picked up, stocked up, and filled for us guests to help ourselves to. This happened today between the times of 9am-9:40am, Monday, April 1st. We believe that the assistant manager should've handled that better and more professionally rather than what she did.
Apr 1st, 2024

Mar 30th, 2024