NAPA Auto Parts - Galena Auto Parts

Jul 14th, 2023

I went in looking for a few filters, Charlie & Hannah were very helpful. The 2 filters they didnt have in stock were there the next morning by 7:30 am. Overall great and friendly experience!
May 16th, 2023

I recently went to this business to get a part for my 3500 engine, but the employee I spoke with, Charlie, was unable to help me find what I needed and said a 2010 Impala doesn't have that 3500 engine only trucks. Even after I showed her a picture of the engine and explained that it was marked as a 3500, she still claimed that it didn't exist and that doesn't mean anything. I ended up having to drive 30 minutes to Dubuque, Iowa, to get the part I needed. When I called Charlie back to let her know that I had found the part, she acknowledged that the engine is also known as a 3.5 but didnt understand 3500 is 3.5 and didnt give us an option of 3.5 or 3.9 because she said the engine didnt exist for that car at the time of trying to get the part and was extremely rude about it all so I had to go to Dubuque. If she had given me that information earlier, I could have saved myself the trip. Overall, I was disappointed with my experience and felt that Charlie was unprofessional. She was very rude as well
May 14th, 2023

The girl named Charlie was very unprofessional and disrespectful from the moment I walked into the store and when she was trying to help me order a part she was ignoring me and talking to another person. Wish I could put a lower star rating.
May 11th, 2023

Tryed to schedule a maintenance on my moped the lady was very rude and said they won't be working on anything but chainsaws I asked for a later date and said no and was very rude I ended up just hanging up
Aug 24th, 2022