JCPenney

R W _{on Google}

Mar 2nd, 2024

Just shop online, huge waste of time trying to get any good customer service in store.

Alan Martin _{on Google}

Mar 3rd, 2024

Today Saturday February 17th 2024 3:30pm. We wenthrough Jc Penny on our way out of the mall in Fairview Heights IL, just to do some last minute browsing on the way back to our car. Walking through we went to the mens clothing section on the lower level and saw all the clearenced items. We came across the racks in the center of the isle on the way up to the checkout counter / exit of JC Penny and saw they had mens jackets on clearence and marked down to $49.95. There was a big sign on the rack that even said $49.95, when we went to buy 2 of the jackets we were told we had to pay the sticker price on one of the jackets for $75. JC Penny tried the old bait and switch sales tactic, and no matter what the sale sign said, would not honor it. This is poor customer service. If you have items on a clearance section with a big sign that says $49.95, you should honor it. So we put it back, and bought just the 1 jacket. It was a mens wrangler jacket they had marked down. So either you need to get people to mark stuff correctly or at least honor what your consumer is telling and showing you. That's bad business. I have been a long time shopper there but think I'll stick the basement sales at Macy's. They have never given an issue.