The Autobarn Nissan of Evanston Service & Parts Department

Hi, my name is Erich de leon, i recieved a letter of recall a month or 2 ago, i called for the service they say my vin number is wrong, so the associate cant do anything about it, soi waited for the next letter, maybe typo error, when there's no letter arrived i called consumer affairs for my problem fo help,Napreen is nice to help me and check , so i schedule a service this morning,Ryan is really nice and help me through the process, but when it comes to my coupon of free Oil change they didnt do it cause its expired. So i told him i speak to Napreen, and she told me to speak to you guys, then he said call them its not from us , so i called this morning consumer affairs i speak to Mac, he said no call the dealershipits not from us, so i ask can you call and speak to them, he transfer me to to the Supervisor Service Dept. He said no, there's nothing he can do. Just like that,all im saying is , that's is not my fault when they can't book me cause of their mistake. Anyway, the oil change is a COURTESY of the Nissan to the consumer cause of the Recall, why neither of this department cant extend the same COURTESY , NISSAN gave to me. They all point fingers who's who. Dear Nissan I fell bad for my self , cause it feels like im begging for it, you send it to me, i didnt ask for it.
May 29th, 2023

Apr 10th, 2023

The best dealership I have been to. The sales staff is knowledgeable and friendly.
Feb 17th, 2023

Jan 17th, 2023

Services: Vehicle Inspection, Oil change
Dec 14th, 2022