Chase Bank

Feb 12th, 2024

I walk in trying to get 2 boxes each of quarters, nickels, cents. First they interrogate me and give me a super hard time. They tell me they only give boxes to businesses unless i order ahead of time. Ok great. I order them. They call me while im at work and leave a message as instructed. $1250 worth of coins are ready to be picked up. I drive out of my way to come back and they tell me im to late and they had to sell my boxes. Its 230pm on a monday. They called 10am today. I told them id come omw from work. Complete waste of time. I was very clear about calling and leaving a message and i would come in same day and kept my word. What exactly did they expect here? Tellers both had super smug and arrogant attitudes throughout all interactions from day one though. I definitely wouldnt recommend this branch. The heavy set middle aged white woman here is especially rude. Btw, you dont have to "own a business" to have to get boxes for the stores you manage lady. Everyone cant be a bank teller like you.
Feb 5th, 2024

Never answers calls. Don't bother if you need to speak to a human over the phone.
Dec 20th, 2023

No one ever answers the phone at this location to answer any questions which would help. There was literally 6 people at this location. So I relied on Chase.com for information and their 800 number, both information that was provided is completely different from what I was told at the bank. Booked a meeting appointment, went there and their verification documents requested is way different from 800 line and on their website. All to change my last name to my newly marriage name. They have this sarcastic tone like they are being nice, but in reality, they are being rude. Chase should train their employees on updates. Customer service line and their online site all need to be on the same page. Wasting people's time and it's like they don't give 2 sh*ts. Have been a customer over 20 years. Sad to see what Chase has become. Poorly manage bank by people who are miserable. Don't waste your time with this location because I did.
Dec 14th, 2023

Ben, thank you ! Your knowledge and advice is truly appreciated.
Sep 28th, 2023