Total Home Health

UPDATE: I called weeks ahead and told them I was moving and would find a provider where I was moving to. I was called about ordering before the end of the year by another employee and told them that I was moving out of state and would not be needing any more supplies. After moving, I have received emails, text messages and frequent daily collections calls because they shipped two shipments to my old address AFTER I TOLD THEM I WAS MOVING! I responded to every communication that I had moved. Wrote it on the invoices and returned them. I kept responding to them that I had TOLD them I was moving and DO NOT SHIP but they did it anyway. THIS IS YOUR SCREW UP THH! THEY DON'T STOP HARASSING ME! I reported their fraud to the VA as that is who insures me. They still sent me to collections and won't stop. I have no choice but to resort to reporting them to the FBI for healthcare fraud. This is the WORST COMPANY I have had the displeasure of dealing with. ------- I received my new equipment in September and noticed the metal plate in my water chamber is rusting. I called to request a replacement as I do not wish to breath in the rusty water. I expected a defective health product to have a warranty but alas, they refused to replace it unless it was "not working." She said "we can't replace it because insurance won't cover it." Insurance and the patient should not be charged for faulty equipment replacement. She asked if I was cleaning on a weekly basis as if to accuse me of not taking care of the equipment - laying blame on me. Of course I clean it weekly. OBVIOUSLY if it is rusting, it is a manufacturer's defect for which the company should be able to make a claim. Not only that, but it is designed to have water in it constantly and not to rust. It is defective. Are you kidding me?! If it is rusting inside the water tank, it is not working properly, is not safe, and should be replaced at no charge! Looks like I have to ask my doctor to change my supplier.
Mar 30th, 2024

Not satisfied with this company. They over charge for their supplies. They charge your insurance for items you never received then ask you for the copay. When you try to correct it there is nothing but run around.
Mar 16th, 2024

A horrible company to deal with you tried calling and they keep giving you to other people they don't know what your what they're doing they cannot help you they don't call you back it took over a month to get my CPAP supplies and I'm still working
Feb 17th, 2024

I am very satisfied with my initial visit. Thank you
Dec 26th, 2023

I received a CPAP machine from Total Home Health. The service at the location itself was good, which is why this is a two star review. The follow up service has been a nightmare. I was contacted on 9/20 saying that my re-supply of necessary materials for me to use my CPAP were ordered and on the way. Two weeks went by, and still no supplies, but they were more than happy to bill my insurance company and me for the remainder of what was owed. I tried calling on 10/5 to figure out where my supplies were. They told me that one part was backordered, and my supplies would be shipping that day or the day after. I figured all was well. By Friday I still had not received anything or even a tracking number to confirm that my order was shipped. I called again today 10/10, and was notified that my order was shipping out today (which means they lied to me last week) and was given a tracking number for my supplies. Hopefully my supplies arrive, but at this point I'm not holding my breath, or sleeping very well thanks to Total Home Health.
Jan 19th, 2023