HSHS Medical Group Multispecialty Care - Edwardsville

I'm going to the physical therapy there and it's the best one I've been to. Not crowded. No more than 1 person per therapist. Very knowledgeable and explains things so you can understand.
Mar 5th, 2024

Very wonderful staff. Unfortunately every single time Ive called, I have not been helped; just sitting on hold for over an hour multiple times.
Oct 2nd, 2023

Everyone is wonderful and welcoming. My neurologist is fantastic. I don't mind the drive to go and will not go anywhere else.
Apr 17th, 2023

My previous Primary care provider retired before I moved to Edwardsville and I was in need of a new doctor and Dr. Deva was a exactly who I needed! She was attentive ,patient and extremely thorough. I even emailed a few questions and she answered me promptly! The front desk tech Jessica as well as Sherri were extremely welcoming and very knowledgeable. I am so glad I listened to the radio ad and gave HSHS a try!
Mar 14th, 2023

I experienced the worst, most unprofessional encounter ever when I contacted the office of my physician this evening after I had received a previous voicemail requesting a follow-up. The woman I spoke to was incredibly unprofessional and disrespectful on the phone. She must have made a mistake on the computer because she cussed and put me on hold for five minutes with no explanation. She kept scoffing, saying she could find any appointments, when my only two days a week where I couldnt make it were Tuesday and Thursday. During the end of our call, she says, "Well, we're about to close, so I don't know what you want me to do." Finally, she just hung up. It was very evident she wanted to leave work and did not care about customer satisfaction. She was talking her way through the entire conversation through the phone, and she even told me she didn't know how to spell a very simple prescription name of mine, so I spelled it out for her. I have never written a negative review, but this was over the top. Unfortunately, I dont remember her name, or I wouldve just tried contacting corporate. I dont recommend this clinic to ANYONE, you deserve better service than what they provide.
Nov 16th, 2023