Firestone Complete Auto Care

Good people here!
Apr 8th, 2024

Store Hours dont match the hours mechanics work. I arrived at 7:00am for an appointment but the mechanics dont arrive until 8:00am. Got a set of tires but getting a vibration at highway speed. It seems if I dont pay an extra $18 per tire for the Road Force balance, my tires are never balanced properly. Wondering if this is a new business model? I wish the only option was the one that perfectly balances the tires.
Apr 7th, 2024

Mar 16th, 2024

Need a tad bit better communication Been going there for years and seems to know a thing or two about good alignments. That's really the only 'work" I've had done there. I had one oil change done recently but when I changed it the next time.. that filter had been installed with a 1" impact !!! I totally crushed it and still couldn't get it off. Had to drive back there to get them to remove it
Mar 3rd, 2024

Guy working the counter was either hungover, stoned, or just straight dumb. He kept telling customers that he had a bad night as he mistook one customer for another, and forgot about others. The tech was either unable or unwilling to diagnose the issue that they said they could not replicate. However, as soon as I left the shop, I was easily able to replicate it, and replicated it all the way back to the shop. Where I was told that this was not something that they can diagnose. And that I needed to take my truck to a 4 x 4 shop. I was later able to partially diagnose the issue myself and have an appointment at a truck shop to have my suspicions confirmed and get a quote for repairs. This is the second time that Ive had either laziness and/or ineptitude in service at the Fairview Heights store. I will NOT return under any circumstances to that store. I do not care if they are literally the last mechanic shop left standing after the apocalypse. In that case, Ill just walk. Absurd.
Feb 18th, 2024