Mattress Firm Bannockburn

Don Dempsey _{on Google}

Jul 3rd, 2023

We had a great experience! Brandon was very helpful and we left feeling really excited about buying a new mattress and will shortly we be making our final decision.

Scott Brown _{on Google}

Jun 27th, 2023

Roy was great from the beginning of the buying process for my new matress. Didn't push me into a purchase and helpful in finding the bed that fits me. Worked with me every step of the way in finding my next bed. Thanks Roy

Andrew Mannarino _{on Google}

Jun 27th, 2023

Ive had a variety of mattress buying experiences in my life, and most of them have been bad. I developed a preference a while back for avoiding Sleepys/Mattress Firm types of stores and shopping at department or furniture stores. I am not sure why.
However, in my most recent purchase, Mattress Firm was close to my house, and so I walked into the Mattress Firm location on Waukegan Rd (43) and Half-Day Road in Bannockburn, Il. to just check out some mattresses and confirm some of my research.
When I arrived, Roy was the sales person working. He greeted me immediately. It became quickly clear that there was something different about Roy. He really cares about what he does. He listens to your preferences and provides you with a lot of information about the different types of mattresses, the reason for any differences in price, the type of mattress he sleeps on. In short, Roy really wanted to help me find a mattress in my budget that was right for methat I would be happy with.
After receiving all the information from Roy, I told him that I wanted to buy a particular mattress but that I needed to talk with my wife first before spending some extra money. Roy did not try to hard sell me or discourage me from speaking to my wife. In fact, his reaction was the opposite. He encouraged me to do so and wrote his hours down on his business card in case I had any more questions. I went back the next day and bought the mattress.
It is so refreshing to encounter an employee at a chain store that takes immense pride in what they do and in the value proposition they seek to offer to others. Roy knows a lot about every item in the store, and he used his knowledge to educate me and not to persuade me. He knew that if he found me a great mattress and treated me appropriately, I would buy buy the mattress. This knowing makes all the difference in the world, because it removes the stress from the process. I felt like Roy was in my corner, trying to help me. And, I of course went back the next day and bought the bed. I am sure I will enjoy many great nights sleep in my new bed. For Roy, keep up what you are doing. Success is inevitable when you approach your work the way you do. Thanks for a great experience.
Andy M.

Martin Kaprelian _{on Google}

Jun 22nd, 2023

We are most happy with the service we received. Tony was our salesman. He took time and explained the difference between mattresses. We met with him twice. Our mattress has not arrived. Tony assured us of return policy. We highly recommend Tony and mattress firm