Chico's

I am writing to express my disappointment with the customer service I received during my recent visit to your Chico's store located in Deer Park, IL. On Saturday, February 10th, at approximately 5:00 PM, I entered the store and began browsing. Despite being a regular shopper at the South Barrington, IL location, I was met with a significantly different level of service at your Deer Park store. There were two sales associates present, and while I inquired about a blouse displayed on a mannequin, their responses were curt and unhelpful. When I asked about the availability of certain pants sizes in the petite section for my mother and sister, I received similar dismissive responses. Additionally, when I inquired about the store's closing time, one of the associates stated 7:00 PM, despite the time being 5:12 PM, suggesting a lack of attention or concern for customer needs. The most distressing part of my experience was when, after feeling neglected and disregarded, I confronted the associates, expressing my frustration. One of the associates made a racially charged remark implying that their lack of assistance was due to me being Latin/Mexican, ethnicity or the type of purse I was carrying. This behavior is completely unacceptable and has no place in a retail environment. Feeling disrespected and unwelcome, I chose to leave the store without completing my intended purchases. It's disheartening to encounter such unprofessionalism and discrimination while simply trying to shop for clothing. I urge you to address this matter promptly and thoroughly. It's essential for your store to uphold standards of customer service and ensure that all patrons are treated with respect and dignity, regardless of their background or appearance. I trust that you will take appropriate action to address these issues and prevent similar incidents from occurring in the future. Thank you for your attention to this matter. I hope to hear from you soon regarding the steps you plan to take to remedy this situation.
Feb 24th, 2024

This store is WAY toodark!I walked in excited to check out the new Fall 2023 collection and immediately got depressed because it is so dark! I did. Not even want to stay in the store to shop. Left about 60 seconds after walking in.
Sep 1st, 2023

Good store service. My Mother is elderly and the girls are always patient and helpful.
Aug 3rd, 2023

Apr 3rd, 2023

On Thursday, April 30, I visited the store and none of the women who were there treated me with kindness. It is terrible service. And to tell the truth I really like the clothes Guys
Dec 15th, 2022