Naturescape Lawn and Landscape Care
-
2320 N Oakland Ave
Decatur, IL 62526 - 217-529-5999
Hours
Chamber Rating
-
Fandi Xu
Do not use them! They literally ruined my yard. I signed up for their weeds treatment and aeration with overseeding. Im not happy with any of the services. The weeds were out of control and I had to call them again and again for extra treatments, and thats why I postponed the aeration and overseeding until November. We have some bared areas in our yard and was told overseeding would fix the problem. To make sure I got the correct services, I asked the representative and the people who came for treatments, and the answer was positive. Only after the overseeding I received a follow up brochure from them, saying aeration and overseeding will not repair bare or very thin areas. I quoted the very words from their brochure and asked for a good explanation. This time they said what I need was seeding, not overseeding, and they didnt provide such services. Now they know the right treatment, but why didnt tell me in the first place? Oh! Because they didnt provide that service! So, good luck if you still want to use them.
Nov 20th, 2023 -
Jennifer Horton
Id give a zero if possible! This place damaged our house, slit an expensive hose with a weed eater more than once-even after we complained the first time. Mowed during a drought when the grass was brown and not growing, said they were here when they were not, and the lady who answers the phone lies. Paid for weed treatment, but I am constantly pulling weeds. Terrible experience. Will be reporting to the Better Business Bureau. Services: Lawn mowing & maintenance, Weed control
Sep 1st, 2023 -
Josh Cavanaugh
I signed up for service and my credit card was charged on April 26th. I called after 3 weeks as no service was completed as of the 15th of May. I was told there would be an ASAP call made to rectify the issue. As of today May 26th there still has not been any service done on my property. The customer service rep stated we had a non working number. She is correct as we gave up our home phone number years ago. She was attempting to call to state that the ASAP call was not going to happen......this I appreciate. But now she is telling us the service is going to be likely done next week. This is pushing 6 weeks from time of signing up until the first service. I called in late April to get some pre-emergent crabgrass and other weed control per your literature. The customer service rep stated the same service is basically applied during the 2nd service. I cannot say that the pre-emergent, weed control, or seasonal fertilizer is going to get done before June. The main reason I went with your company is because of our past experiences and quality of service. I did not expect your company to be able to get here the next week after we signed up in April, but 6 weeks later definitely is not acceptable given the growing season and timely application of products needed to slow or stop weeds. I do understand the crucial timing of applications and that is not going to take place here. Service: Weed control
May 31st, 2023 -
xxrated- 217
Mar 22nd, 2023 -
Thomas H
Sad to leave a review like this after how kind and professional both customer representatives were when I called in. However, I had requested a lawn mowing for a property when it was at a length of 4 inches. By the time they said they would get someone out to review the lawn it would be 7-10 days later. They actually got it done 3 days later. I had given them fair warning that I thought after 7-10 days it might be near the 8 inch mark which they said was their max limit. The bizarre and infuriating thing is that they went out and apparently cited the lawn as being 10 inches or higher and thus unmowable. The lawn was at a length of 6 inches tall. The only location taller was grass directly against a childrens jungle gym but I thought this was a lawn mowing service not a jungle gym mowing one. We didnt even request edging either so even more annoying. So yes, very disappointed in the service since they completed denied it while also straight up lying about the reason why.
May 11th, 2023
About
Naturescape Lawn and Landscape Care
Naturescape is proud to offer fully-guaranteed lawn and landscaping services at less than do-it-yourself prices. Our trained and licenced specialists use the highest-quality products to keep your lawn, trees and shrubs healthy and attractive. If you ever have any concerns, we will address them within 72 hours free of charge. We'd be happy to have you as our customer, and we look forward to working with you.
Contact Info
- 217-529-5999
- [email protected]
Services
- Lawn care, Tree/shrub care, Mowing, Lawn aeration, Mosquito control
Payment Methods
- Visa, Mastercard, American Express, Personal Check, Discover
Questions & Answers
Q What is the phone number for Naturescape Lawn and Landscape Care?
A The phone number for Naturescape Lawn and Landscape Care is: 217-529-5999.
Q Where is Naturescape Lawn and Landscape Care located?
A Naturescape Lawn and Landscape Care is located at 2320 N Oakland Ave, Decatur, IL 62526
Q What is the internet address for Naturescape Lawn and Landscape Care?
A The website (URL) for Naturescape Lawn and Landscape Care is: https://naturescapelawncare.com/locations/il-decatur/
Q What days are Naturescape Lawn and Landscape Care open?
A Naturescape Lawn and Landscape Care is open:
Sunday: Closed
Monday: 8:00 AM - 4:00 PM
Tuesday: 8:00 AM - 4:00 PM
Wednesday: 8:00 AM - 4:00 PM
Thursday: 8:00 AM - 4:00 PM
Friday: 8:00 AM - 4:00 PM
Saturday: Closed
Q How is Naturescape Lawn and Landscape Care rated?
A Naturescape Lawn and Landscape Care has a 3.5 Star Rating from 43 reviewers.
Hours
Ratings and Reviews
Naturescape Lawn and Landscape Care
Overall Rating
Overall Rating
( 43 Reviews )Fandi Xu on Google
Do not use them! They literally ruined my yard. I signed up for their weeds treatment and aeration with overseeding. Im not happy with any of the services. The weeds were out of control and I had to call them again and again for extra treatments, and thats why I postponed the aeration and overseeding until November. We have some bared areas in our yard and was told overseeding would fix the problem. To make sure I got the correct services, I asked the representative and the people who came for treatments, and the answer was positive. Only after the overseeding I received a follow up brochure from them, saying aeration and overseeding will not repair bare or very thin areas. I quoted the very words from their brochure and asked for a good explanation. This time they said what I need was seeding, not overseeding, and they didnt provide such services. Now they know the right treatment, but why didnt tell me in the first place? Oh! Because they didnt provide that service! So, good luck if you still want to use them.
Jennifer Horton on Google
Id give a zero if possible! This place damaged our house, slit an expensive hose with a weed eater more than once-even after we complained the first time. Mowed during a drought when the grass was brown and not growing, said they were here when they were not, and the lady who answers the phone lies. Paid for weed treatment, but I am constantly pulling weeds. Terrible experience. Will be reporting to the Better Business Bureau. Services: Lawn mowing & maintenance, Weed control
Josh Cavanaugh on Google
I signed up for service and my credit card was charged on April 26th. I called after 3 weeks as no service was completed as of the 15th of May. I was told there would be an ASAP call made to rectify the issue. As of today May 26th there still has not been any service done on my property. The customer service rep stated we had a non working number. She is correct as we gave up our home phone number years ago. She was attempting to call to state that the ASAP call was not going to happen......this I appreciate. But now she is telling us the service is going to be likely done next week. This is pushing 6 weeks from time of signing up until the first service.
I called in late April to get some pre-emergent crabgrass and other weed control per your literature. The customer service rep stated the same service is basically applied during the 2nd service. I cannot say that the pre-emergent, weed control, or seasonal fertilizer is going to get done before June.
The main reason I went with your company is because of our past experiences and quality of service. I did not expect your company to be able to get here the next week after we signed up in April, but 6 weeks later definitely is not acceptable given the growing season and timely application of products needed to slow or stop weeds. I do understand the crucial timing of applications and that is not going to take place here. Service: Weed control
xxrated- 217 on Google
Thomas H on Google
Sad to leave a review like this after how kind and professional both customer representatives were when I called in.
However, I had requested a lawn mowing for a property when it was at a length of 4 inches. By the time they said they would get someone out to review the lawn it would be 7-10 days later. They actually got it done 3 days later. I had given them fair warning that I thought after 7-10 days it might be near the 8 inch mark which they said was their max limit.
The bizarre and infuriating thing is that they went out and apparently cited the lawn as being 10 inches or higher and thus unmowable.
The lawn was at a length of 6 inches tall. The only location taller was grass directly against a childrens jungle gym but I thought this was a lawn mowing service not a jungle gym mowing one. We didnt even request edging either so even more annoying.
So yes, very disappointed in the service since they completed denied it while also straight up lying about the reason why.
Overall Rating
Overall Rating
( 43 Reviews )Write a Review
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