Best Buy

Lisa Brown _{on Google}

May 21st, 2021

Went to buy a Fitbit today and decided to walk in and shop instead of ordering online and picking up. The person at the door puts your name on a list if you're going to need help, which I did because the watches were in a locked cabinet. I waited about 5 minutes for someone to come help me out. Not bad at all considering I was expecting a much longer wait. Unfortunately the sales person who showed up was completing uninterested in being helpful. He barely spoke to me and the only help he provided was opening the cabinet and getting the box out. No customer service skills at all. The individual at the register however was very personable and helpful. Great employee and customer service experience. Overall I would avoid going in the store for now. Easier to just order online and do curbside pickup. There weren't many obvious hand sanitizer dispensers available - ar least that I saw and the registers weren't sanitized after each customer like other stores that I've shopped in.

Toni Oats _{on Google}

May 18th, 2021

I called to make an appointment to walk with a salesperson, on hold for more than 5 minutes. Prompts aren't specific. Consider each store having their own phone service with a live person. Personal touch is much better.

C.D. Silbernagel _{on Google}

Dec 25th, 2020

I bought a Switch game online from Best Buy recently. There was minor damage and the packaging also didn't include special features. WIll they offer a refund? No. Store credit at least? No. I went to my Crestwood location and they just told me there is nothing they can do because Best Buy won't allow returns for video games under any circumstancesor so their manager says. So, if the plastic seal has been removed, you're screwed. I'm boycotting Best Buy for this.

Timothy Doubek _{on Google}

Nov 19th, 2020

Good

Kacy Q _{on Google}

Jan 28th, 2021

I went today to get at least a 55inch tv and possibly a dryer. The nice employee at the door asked if I needed assistance in the store to which I said yes. He said someone would meet me in the television section. After walking around 10 minutes, no one showed. The store wasn't busy and employees were in the aisles joking with each other. So I moved on to the appliance section and again no assistance. Needless to say, I left empty handed. Fortunately, Walmart sells TVs and the staff there assisted me immediately and helped me put my new 55inch tv in the car. As for the dryer, Home Depot had a nice selection.....sleeping on it and probably returning tomorrow for my dryer. I won't be going to the Crestwood Best Buy again. Funny thing is, I rated them 4 stars several months ago. I guess those employees no longer work there.