Integrative Pet Care

Went here for consultation to improve my dogs rear legs movement . The place is very clean , staff are caring and the Doctor was amazing . Gave us a lot of advise what to do next.
May 26th, 2023

This place is a safe haven for myself and my girl who is ridden with orthopedic issues. We came when my 9MO pup was diagnosed with bilateral hip dysplasia and immediately began hydrotherapy, PT, massages, and Adequan injections. A few months in, the therapists and our doctor here, Dr.Ridley kept commenting on her elbow was clicking and had some tightness and how they were a bit suspicious there was something going on there. Sure enough, she was shortly diagnosed afterwards with elbow dysplasia and had to have surgery. Its been a journey, but our girl has made a full recovery. Its pretty emotional watching your young pup act like shes a senior and not be able to walk around the block, to living a NORMAL life and taking 30 minute walks and playing and having full energy. IPC gave her that, and I will be forever grateful. Dr. Ridley and the therapists have such genuine love for their patients and keep such a keen eye on everything your dog is feeling, moving, experiencing that I genuinely feel like I get a report card every time laying out how my girl is doing, how shes feeling, and how she is responding to her therapy (which is how they caught on to her elbow dysplasia so early). Sometimes I feel sad for myself or my pup with the cards she was dealt, but coming here is the highlight of her week, and without IPC she wouldnt have gained a mass amount of muscle and have recovered the way she has and leading a normal life. We are definitely lifers and love everyone here!
Jun 14th, 2023

IPC have being amazing Ace have surgery for his patella luxation and also torn ACL the vet recommendation was therapy and Im thankful they recommended us to IPC we did the 8 weeks program but we noticed how much improvement he have made and how amazing they treat him and have much he have improved . We did more sessions to help him more with his mobility. Ace have anxiety they understand him and he love going there to see him going for his walks and running we dont have no words to describe how grateful we are how they take care of him and others furry babies . The moment you go in for your consultation you feel the warm and how much they care starting from the front desk staff, therapist and doctor . Scheduling and answering any questions via phone and email have being great ..
Sep 19th, 2022

I scheduled an appointment to get a postoperative physical therapy plan with Integrative Pet Care for my dog to have PT after his CCL surgeries. While on the phone the woman asked me if I'd be interested in pre op care as well. I told her that I couldn't do pre op care because of the cost. She said the doctor can create a pre op and post op plan during our appointment and I could make a decision then.  I said that would be fine, but reiterated that I likely won't be able to afford pre op PT. Turns out the doctor isn't able to evaluate you for post op plans until two weeks after the surgery.  Which I was not informed of when scheduling an appointment for a post op physical therapy plan evaluation.  She said we'd have to pay for another evaluation in a week and a half when our dog is two weeks post op. Which means we paid for a plan that I never had any intention to use.I asked the manager/partner if since a mistake was made on their part (not informing me that post op evaluations need to happen two weeks after surgery and scheduling me too early for a post op evaluation despite knowing that my dog's surgery was over a month away) if they could make it right by not charging me for the second evaluation.  She told me no mistake was made and that her people deserve to get paid for the work they do.  I told her I agreed that people should get paid for the work they do, but people should also get what they paid for.  I paid for a post op plan and didn't get one. She brought up that when I filled out a questionnaire I checked off that I'd like to hear about pre op care and that I asked the doctor a question about it.  Which I admit I did, I pretty much checked off that I'd like to hear about everything.  It's my dog and I'd like as much information as possible.  But whether or not I checked that off doesn't change the fact that when I schedule the appointment I ask for a post op plan (not pre op) and I haven't received a post op plan.   Every time I brought that up, she brought up that her people deserve to get paid like everyone else. Which agreed, it should come out of her (the owner's) pocket for either not training her staff to schedule the appointments based on the timing of the surgery or worse if they are purposely not informing people of the timing to get two paid appointments out of them.I didn't even ask for a refund at first.  I only wanted a credit to use on the additional consultation.  After all the back and forth I asked for a refund. She refused. We basically wasted 250$ because they won't let our dog get therapy there unless we pay for another evaluation, but I feel like I was tricked, so if I have to pay for another evaluation, it makes more sense to go to a place with better trained staff and/or more integrity.
Jun 21st, 2022

I can't say enough wonderful things about the doctors, techs, and supporting staff here at IPC! My senior (6 years old) giant breed (110lbs) girl had a shoulder injury September 2020, pain medication and regenerative therapy were not enough for her to completely heal from it. It broke my heart because she loved running and couldn't do it for months and months. We had weekly therapies at IPC for half a year, Dr. Ridley came up with different rehab plans according to her progress, and the technicians were so amazing at keeping both us and the doctor in the loop on her performance each session. The client care representatives were always so responsive and efficient to coordinate our scheduling or billing questions. My dog loved going there, and we would most definitely keep up with the rehab if we didn't have to move to another state. But just for our sessions here, we see great improvement on her mobility, she's now able to run again and hike with us!! This makes us so happy!! Big shoutout to Katie for her excellent hydro therapy sessions and Renee for her telemedicine at-home exercise demos!!
Jun 2nd, 2022