Firestone Complete Auto Care

Alfredo the Service Managerand staff took great care of my Jeep on a Saturday morning after blowout on the Bishop Ford highway. Thank you for working me on such a short notice.
Apr 3rd, 2024

They took care of me at moments notice
Mar 29th, 2024

I brought in my 2017 kia soul on the 27th of march. My engine light was blinking. I thought it was the oil since Kias go through oil like crazy. There recommendation was an oil change, coolant flush and a knock sensor. I got the oil change and coolant flush done on the 27th. I asked how long would it take to get to me about replacing the knock sensor, they said that there guy who works on that is out until Friday. The Firestone rep reassured me that it will be looked at and fixed on Friday. I asked if I could drop it off Thursday. They agreed. There price was around $485.00. So Friday rolls around . Around 9:30am that call me and tell me that it is the knock sensor. With the price that they gave me, I gave them permission to fix it. Friday around 4pm I was getting a little worried because I didnt hear from them yet. I call them up and they explained to me that they ordered the wrong knock sensor. They went on to say that it will not be ready until tomorrow (Saturday) at 12pm if not earlier. 12pm would be the latest. Saturday comes around and I didnt hear from them. I call them up and they say that its in the shop and they are working on it as we speak. I figured let me just get there and pick it up whenever its ready. Mind you this is Passover weekend and my wife needs the car to get ready for Resurrection Sunday. Instead of charging they initial price of $485.00, Im charged a total of $652.59. Not only did they keep my car an extra day, they changed me close to $200 dollars more. Dont waste your time with this shop. This is not a strike on the brand Firestone. Ive gone to this brand hundreds of times. But this location is ridiculous.
Mar 26th, 2024

Today, I made an appointment at 11:30am for four-wheel balance positioning, I gave the key to the receptionist, he will call around 3 hours to pick up the car, I waited for 3 and a half hours and still did not call me, I called to ask how long it would take, he told me that now you need to plus money to do positioning, because my car is super duty Van. I can understand that, but you should have sued me before you accepted my appointment, so you wouldn't have wasted my day
Mar 23rd, 2024

Mar 23rd, 2024