Sunglass Hut

Kimberly Kocian _{on Google}

Jan 15th, 2022

The customer service at this sunglass hut is exceptional! I’ve visited it many times over the years to have my Lens Cleanser refilled and the staff were always friendly. Recently, I had an issue with my favorite Ray-Ban sunglasses, which I found out were discontinued. I’ve had the sunglasses for ten years, so I guess this wasn’t a big surprise. Kelly tried to find replacement lenses for me, but the lenses were out of stock. She offered some other similar sunglasses and listened to my feedback when I did not like them. After just a couple of options, she found my new perfect pair! She also offered to replace the lenses in my old pair of sunglasses if the lenses became available. Well, I was able to get the replacement lenses for my old favorite pair of sunglasses and returned to the store. This time, Ricardo assisted me and he replaced the lenses without hesitation. I loved the new pair of sunglasses, so I still have them, but I have a back-up too. The experience made my day, and I really appreciated the assistance. I’ll be sure to buy all my sunglasses with Sunglass Hut especially at the Water Tower Place location.

Andy McClure _{on Google}

Aug 14th, 2021

Very knowledgeable and helpful sales associate helped us. Great experience.

Christine C _{on Google}

Jul 22nd, 2021

Great and convenient location