Coolparcel.com

Jan 5th, 2024

I dont recommend this courier service. I shipped 5 packages on 6th Nov internationally via Coolparcel and UPS. I was told in the end of November that 1 of the package is missing. Till this date I dont know where the package is. UPS doesnt respond, coolparcel doesnt respond. Plus Coolparcel has disconnected their phone # so you cant even call them. Not worth using this company to send your packages.
Jan 4th, 2024

My wife wanted to ship some personal items as gifts to her family in Mexico. Cool Parcel mislabeled the shipping weight and blamed her, and didnt supply us with the correct customs information. The package was held in customs then returned because personal items cant be shipped UPS ground, they have to be shipped UPS express. Despite giving cool parcel the complete list of items being shipped, they still chose the wrong service. Over one month later the package was returned to Cool Parcels facility in Chicago, and they demanded she pay an additional $90 to get her items shipped back to us in Cleveland. When the package was finally returned, it was opened and missing items. 0/10 I would not recommend this company. Their customer service is terrible and they will force you to pay for their own mistakes. Go directly through UPS. Its worth the extra money to avoid getting scammed.
Nov 20th, 2023

I DO NOT suggest this company. I typically give more chances to people, everybody makes mistakes, but the customer service is unproductive and unhelpful, I have to ship this package internationally UPS was supposed to show up yesterday, called them and they told me to contact UPS, called two different UPS teams, my local store, only to be told that cool parcel has to deal with. Called them this morning, waited about 30 minutes overall, no response, I will never chose this company EVER AGAIN.
Oct 22nd, 2023

it was simple and easy
Oct 5th, 2023