Captain Rooter Emergency Plumbers

Services: Shower installation, Plumbing pipe repair, Repair water fixtures, Faucet repair, Plumbing leak repair
Jun 19th, 2023

Services: Shower installation, Water heater repair
May 30th, 2023

We called for a free estimate, tech came quickly which was wonderful. Gave us a quote to which we agreed to. 30min later tech tells us that we have a hard block and is unable to do the job for the agreed price but but still has to collect half of the agreed quote. This place is a complete scam. If its an easy fit sure they maybe great but if its something different then quoted they are going to charge you either way a hefty price. I called to complain and ask why this wasn't explained before the tech even came out, I got a very condescending manager who asked me "so you think we should work for free?" That's not what I said I called to ask why your company isn't transparent with the customers. Bottom line the quote isn't free. You have to pay $185 for it or more depending on your quote, and its not a complete diagnostic. Be aware!! btw they have an F grade with the BBB. Please don't panic and make the same mistake I did and allow these frauds into your home. Services: Sewer cleaning, Sewer repair
Apr 20th, 2023

Do not use this company!  They use unlicensed plumbers that have significant criminal history that caused over 25k of water damage in our condo!  (You can find full names of workers in other reviews...doing a quick google search will show you that they have robbed stores, drug history, etc).  We called captain rooter to fix a leaky faucet on 2/15.  They send Dylan and Jonathon.  They had to cut into our walls by our toilet and faucet because they said we had a bad shit off valve.  They cut the pipe out around our faucet.  All fine.  They were going to come back the following week to fix it.  Never heard back from Dylan.  We called the main line again.  They then sent us Adam and James.  Adam then said if we pay him directly, he can do the job cheaper.  Fine!  We don't care!  Just want the job done.  It had already been 2 weeks with holes in our walls and no sink upstairs.  We paid him $1300 in cash.  He put 'shark bites' in our walls.  We thought the job was fixed and then woke up on a Saturday morning to water leaking in our downstairs foyer ceiling...upstairs floors ruined.  Downstairs floors ruined.  Called Joel again from Captain Rooter...he then sent Andrew.  Andrew came in and could not believe the damage and destruction that the previous 'plumbers' caused.  Andrew was there all day fixing the problem and then charged us $2028 for the job.We are currently dealing with our homeowners insurance and all sorts of damage done to our condo.  Joel from Captain Rooter has been less than helpful.  He states it's not his fault.  Just an FYI, I learned a lot about plumbing law during all of this.  Whenever you get a plumber, ask for their license and COI.  You can also look them up on IDPH website by name to verify.Do not use this company!!!  If any one wants more info, I'm happy to share...just don't want to be a total Karen.  Just trying to save someone else from going through this DISASTER.  Every plumber they send us was not licensed.  As a consumer, we had no idea this was a thing!  On their website, it clearly states "licensed, bonded, insured."   They are most definitely not.
Mar 23rd, 2023

Andrew was great!!! He explained everything that was going on and fixed our issue quickly!!!
Feb 25th, 2023