Rob West Plumbing

had some toilet plumbing issues and rob talked me through the whole thing and was there to help instantly, 10 out of 10 would recommend for quick help
Apr 8th, 2024

Nice folks! They got back to me really quickly. The guys they sent out did great work. They were quick and super nice. Good price too! Ill definitely be using them again. They mentioned that they do electrical and construction/handywork as well. Something to keep in mind!
Feb 7th, 2024

Thank you! Rob West plumbing was quick, responsive, and friendly. I am so grateful that they were able to come out to fix our busted pipe. Happy to support a neighborhood business too!
Feb 2nd, 2024

Great experience as a first time customer! I needed a leaky garbage disposal replaced, and Rob West and crew came through with flying colors. They gave me a good estimate on parts & labor, worked with me to select the right replacement model, and had my new garbage disposal installed and running - all by the next day after I called. Professional, highly responsive and very fairly priced. I love supporting neighborhood businesses and I will definitely call them again when the need arises.
Jan 27th, 2024

You could be putting your home and wallet at risk by choosing Rob West Plumbing. The experience we had was expensive and unpleasant. Interacting with Rob was the worst part, and he proved to me to be an untrustworthy person who takes advantage of homeowners. We called them out to snake a drain and replace a cartridge in our shower, during which, they caused a leak, and had to come out a second time for which they charged us exorbitantly. I urge you not to work with people like this, and dont give them your money. Several complaints I have from my experience: 1 No formal quotes process (verbal or written): The onus is on the business to provide proof of contract but the plumbers do not discuss costs before doing work. This puts you at risk when you get blindsided by a bill and then it becomes a matter of he said, she said to work things out. During the first appointment, I prompted the conversation about cost, and they verbally ballparked $700. The appointment ended up costing ~$1,000. During the second appointment, in action and word, the plumbers took responsibility for the leak. Because of this, we did not prompt a conversation on costs, and, critically, they did not indicate during the visit that they would charge us. We received a bill for $920 later that evening. We were nave as new homeowners not to press for more transparency, but again, it is the businesss responsibility to provide proof of contract if you choose to work with Rob West Plumbing, demand written quotes for work to protect yourself. 2 Refuses to take accountability: If anything goes wrong with your project, they will screw you over. The leak I described above outlines this experience. Watch them like a hawk while theyre working, and question any costs or materials they propose you need. 3 Unprofessional and unscrupulous: Rob West proved to be the worst part of this whole thing. We got into an argument when I called to dispute the charges for the second visit. He was immediately dismissive of my perspective. He was manipulative and patronizing. He came off as erratic and unprofessional. I suspect that he regularly bullies homeowners who push back on him. In reviewing Yelp reviews after the fact, it looks like others have had the same experience. Yikes. 4 Poor administrative processes: Billing and invoice documentation isnt transparent. They charged us a $150 hourly rate for the first visit and $200 for the second, and hoped we wouldnt notice. Rob claimed that $150 was a discounted rate when we called him out, but this wasnt disclosed at all. Scheduling the initial appointment should have been a red flag. I had to follow up several times to even get an appointment, for which Rob was full of excuses. I waved it off as a local business with a small team, so they dont have a dispatcher, but they just dont manage the business well. I had to remind them of my issue several times via email and phone. Interestingly, they were able to take note of my credit card information just fine the first time around. 5 Money grubbing: As many have indicated, they charge $100 to make an appointment. I understand charging a consultation fee (if the homeowner chooses not to move forward), but this unnecessary charge doesnt go toward your bill. Its in addition to the hourly rate and materials. On top of the other issues we had, it adds to the appearance that Rob West Plumbing is a money grubbing business that doesnt really care about their customers and community as they claim. The resolution to our business with Rob West Plumbing was unsatisfactory. After our argument, he emailed to discount the second visit by $300 (so we would pay $620) in the hopes of developing a working relationship. We asked that he correct the hourly rate and we ultimately paid $420 for a leak they caused. Pursuing this any further is cost prohibitive on the part of the homeowner, and honestly interacting any more with Rob sounds like a nightmare.
Feb 21st, 2024