Accepting Therapy

I'm a colleague of Dr. Silva's and cannot speak highly enough of her. She is very professional, knowledgeable, and great at what she does. She inspires and motivates me as a counselor because of who she is, and recommend her to those seeking help at one of her clinics.
Sep 5th, 2020

Just to be clear, this review is not about the therapy from the office. I was a new patient over telehealth, and had amazing sessions with my therapist! However, the reason for the low star review was because of the poor communication with the office or management. As a new patient, I had a question about my invoice so I called the number provided on the invoice, which is same on the website, this google page, and on the documents provided by the office. I left a few voicemails, and received no response. My card was charged without any prior warning, verbal/written consent, or a payment plan set up. I called again, nothing. I tried emailing, was also ignored. Once I finally got a hold of someone on the phone, she seemed confused or surprised, and emailed my therapist. A few days later, I tried to follow up because I hadn't heard anything, and received no response. I was essentially left to my own devices, since none of the email or phone numbers were responsive. Once I figured out a way on my own, I got a hold of my therapist, and everything was cleared up. I understand that things happen, it's not a huge deal. However as a new patient, I'm not familiar with the telehealth system they use or their payment system. If I'm not supposed to contact the number or email on the invoice or website, I would've really appreciated someone responding or at least directing me to the correct contact. Just to be clear, this review is not about the therapy from the office. I was a new patient over telehealth, and had amazing sessions with my therapist! However, the reason for the low star review was because of the poor communication with More
Aug 25th, 2020

May 4th, 2020

I've utilized therapy services from many different providers over the years. My therapist, David, at Accepting Therapy has been so supportive, flexible and kind. I'm proud of the work we've done together and I look forward to our sessions knowing that I will leave feeling better than I arrived. I encourage anyone who is thinking about therapy to consider Accepting Therapy's services! I've utilized therapy services from many different providers over the years. My therapist, David, at Accepting Therapy has been so supportive, flexible and kind. I'm proud of the work we've done together and I look forward to our sessions More
Apr 17th, 2020

As a former colleague of Valerie Hughes, Im happy to know that she has transitioned to such a lovely, caring, and trusted therapy practice. Happy Therapy(Ing)!
Feb 8th, 2020