Thee European Spa

My girlfriend and I both got facials yesterday. The ones we selected stated there would be a face and neck massage. What we received was a few pats on the cheeks and slight touch of the neck. Perhaps I am ignorant to the level of expectation regarding what a face and neck massage would be. Other than that, the esthetician was gentle and professional. I can't say the same for the person at the front desk. In the process of buying a gift certificate, I was insulted by the comment and borderline accusation that I was a cheater because I wasn't buying the gift certificate for my girlfriend. The gift certificate was for my niece whom I had brought there last year and her birthday is coming up. The unnecessary comment really soured the experience for me. I drove from Villa Park to go this establishment as a form of neighborhood loyalty to that area that I lived in for years. I still get my haircuts more than a few times a year around there, George & S, lovely people! My dentist is down the block, Medhat Dental Excellence, the best in the city, in my opinion. This person, 1 person and 1 comment, showed that there is lack of understanding when it comes to professionalism to ALL your clients. Perhaps, my niece will have a better experience when she decides to use the gift certificate. Otherwise, I would be very upset to have spent $350 there when I could've spent it on something my niece, my girlfriend and I, would've enjoyed more.
Mar 6th, 2024

We usually get a massage here once a year. An affordable quality option right in the neighborhood.
Jan 2nd, 2024

I love it here. If I can go weekly I will. Is so relaxing
Nov 26th, 2023

Small local gem of a spa. Clean and comfortable. I think it was Vivian at front desk and Ann at door when I arrived - both were friendly and very nice! Ann was my massage therapist. She's a small lady but don't let that fool you - very strong with so much energy! Very nice experience overall!
Aug 29th, 2023

Ive been to this spa numerous times and have a few different services and all of them have been wonderful. However, I made an appointment for a seaweed wrap and a massage for my birthday and to my surprise, they had only scheduled me for a seaweed wrap. While disappointed, I understand mistakes happen, but I received no apologies. No trying to right their wrong. I called and spoke to a manager, Vivian, a few days later. While she was apologetic, she said she would call me back later that day after she spoke with the owner (who I originally asked to speak to). It is has been 3 days since and I still have not received a call back. Its very disappointing that this place that employs talented people to preform services, will lose this customer due to lack of customer service.
Apr 29th, 2023