Massage Envy - Chicago Old Town-Gold Coast

DO NOT SIGN UP. Heres exactly what happens - they charge you every month. No convenient appointment times are ever available. When they are available, they will cancel them on you, sometimes with less than an hours notice. You will end up with 20+ credits, which they will give you exactly one month to use if you try to cancel. They make it difficult to cancel, and you cannot reach anyone outside the location ever. They have a class action lawsuit against them. Check Reddit for all the info about what an unethical company this is. Dont make the same mistake I did. UPDATE: this is the same canned response they send to everyone, and then they refer you right back to - guess who - the manager at the clinic causing the problem! Smoke and mirrors here.
Jan 7th, 2024

Jun 23rd, 2023

have been simply trying to cancel my membership since March. Got charged even after submitting the necessary documents in April and after 3 follow ups to the local managers email, a call to the local store and 2 to the corporate email, I still have not heard back. Truly horrific service. I actually enjoyed my time as a member but this has ruined that to the point I have to post this review to just get their attention hopefully.
May 1st, 2023

Fair warning for any new patrons. Easy to sign up, IMPOSIBLE TO CANCEL. As mentioned in previous reviews, everything need to go though management (Anita) and she is close to impossible to get a hold of. Im literally going on month number 2 trying to cancel and Ive emailed, called, left voice mails and yet I still got charged for another month even after submitting my cancellation form to her within the time frame stated on their contract. Being a former employee of this exact location it was hard for me to leave a 1 star review but this is strictly directed towards management. Canceling should be just as easy as signing up. Im hoping this review will get someones attention so I can finalize my cancellation. This does not speak about the therapist. Bree is a top shelf therapist! Shes is most definitely a 5 star individual.
Apr 27th, 2023

Great location with experienced massage therapists. Mercedes is incredibly talented. I travel for business often and have a lot of stress and tension concentrated in my shoulders and back. Mercedes is able to work out the knots and make me feel like a new person after each treatment. My only complaint with this location is that you have to schedule appointments weeks/months out because the therapists are so good.
Oct 19th, 2022