Van Cleef & Arpels (Chicago - Oak Street)

Manager should be fired.
Jun 22nd, 2023

May 22nd, 2023

I had an excellent experience at the VCA boutique. Called the store directly they had what I wanted in the store. Already had a client profile set up so I was able to put down a deposit on the item and come in person a month later when I was visiting Chicago to pay the rest. Had an appointment to figure out sizing they let me come in a day earlier. Bracelet being shipped off to size and picking it up in store next month. My sales person was Aidan very helpful and great to deal with. I would recommend an appointment if you dont want to do it on line contact the store directly. They do keep the door locked for security purposes but many of the high end stores in Chicago are doing this, you need an appointment or be let in by security.
Feb 26th, 2023

Feb 21st, 2023

Terrible service! I am very disappointed! I have been waiting for my order for a whole month, although they promised me one week. No one warned me about the actual delivery time. When the order came, the model was different, not the one I ordered. Although I showed a screenshot with the model and price. They didn't even give me a receipt and I couldn't check the price. No one apologized for the mistake, but rather blamed me. Only here I encountered such a bad attitude towards the client.
Jan 26th, 2023