Xfinity Store by Comcast

Me and my mom try to make phone calls but at random intervals, we're unable to make them. We can only make calls through Wi-Fi calling. Won't recommend this provider for good phone service.
Apr 7th, 2024

Couldn't get internet started.went there 4.times to get things straightened out.in the end we just canceled altogether.
Apr 2nd, 2024

Quite possibly the biggest scam company in this entire country. Anyone who works for Xfinity ought to be ashamed of themselves for promoting such fraudulent and predatory sales tactics. Dont bother trying to connect with a live agent by chat or by phone - their entire residential CS dept is outsourced overseas and you will receive no useful information or help, and will just be wasting your time. Their CS agents do nothing but ask you off topic scripted questions (good evening madam you have a nice voice, how is the weather there), make false promises with regards to mitigating billing issues, and transfer you to a more dedicated department that is just as useless as the previous. The employees inside this particular location are not much better. No one seems to be over age 25, no one seems to know what theyre doing half the time, and customer service skills are non existent. Not professional by any means. Dont ask me why Im canceling. It should be obvious especially when I bring in billing statements that show that Ive been erroneously charged for 3 months for a $25/mo add-on package I explicitly requested outsourced Xfinity CS agents to REMOVE from my account on 3 separate occasions! As if a $10 credit off my final bill isnt a pathetic enough offer that they gave me in store as I returned my internet router, just imagine my disdain when I received my final bill a few days later, sans $10 credit. Switching to US Mobile and Zentro for phone and internet literally cut my monthly bill down more than 50%. CS with Zentro is unmatched, it is literally night and day. Enroll with Xfinity only if you enjoy being shamelessly robbed from, sitting on the phone with outsourced CS agents for hours (all while getting no actual help), and then get spoken to like *youre* the idiot at their store. Xfinity is an actual scam. If youre still not convinced, just look up why they were forced to stop promoting their 10G network.
Mar 27th, 2024

Mar 25th, 2024

Xfinity took my monthly payment for internet services when I cancelled the day after signing up. Technician had still not gone to my house to set up the internet and I immediately returned the box same day as cancelling (which again was day after I signed up/under 24hrs). I have spoken to at least five representatives on the phone who just kept going in circles and asking same questions about service, but couldnt explain why they took my first months service, so I finally just hung up on the last rep. They wouldnt let me speak to a supervisor either, they kept passing the phone to a new rep. Till this day I have not received a refund. It has been almost two weeks now.
Mar 23rd, 2024