Hilton Chicago/Magnificent Mile Suites

Apr 8th, 2024

Indoor pool on the top floor has a great view. But there are always juveniles. Not a good place for me to relax in the water. Executive lounge is turned to a breakfast restaurant. No evening happy hour anymore.
Apr 6th, 2024

Rooms were supposedly newly renovated according to its site, but clearly not. Every room we were in had something weird going on with the toilet seats. You'll know if you'd stayed. Not even very clean. Hairs all over bathroom. Two rooms we stayed in had doorknobs fall off. Electronic kid through the app work better than any hotel I've ever been in though. Booked adjoining rooms which is Hilton's big thing, but was told at check-in that adjoining rooms were unavailable. Would have booked two rooms with Queen beds but booked rooms with 2 queen and one king because those were the only two adjoining at the time of booking. But still didn't get adjoining rooms until the second night, they moved us. Staff was not very pleasant about the whole thing. I was actually told that I had to book adjoining rooms in order to get them. What did they think I had done? I was hung up on three times when I called after check-in on the app to discuss the situation. Finally texted the app sends auto inquiry after check-in and someone responded and told me we would have a joining rooms the second night. But that was not what we booked and it is extremely inconvenient to have to pack everything up to move. Especially 2 rooms and 3 kids with Easter in tow. Overall unfortunately not impressed by this hotel. Hilton let us down.
Apr 5th, 2024

Apr 5th, 2024

Mar 29th, 2024