Cambria Hotel Chicago Loop - Theatre District

Apr 5th, 2024

Loved it here, the perfect view of the street, fast internet, will be back many times, very cozy place.
Apr 5th, 2024

Reservation staff is horrible. I booked my stay through my credit card travel portal. When I arrived the front desk worker said that the charge on my card was going to be refunded and they would be charging me directly. I handed them my card for them to charge me for the safety deposit and a few days later I found out they charged me for the reservation again. The hotel charged me again when they shouldnt have. It was an absolute pain to try to get in contact with someone that would help me. Additionally, when I went to checkout, there was no one at the front desk. They barely ever have anyone there.
Apr 4th, 2024

I recently stayed at your hotel from March 22nd to March 25th, 2024. I encountered a few issues during my stay that I would like to bring to your attention. Firstly, upon arrival, there was no duvet or blanket in my room. When I asked the lady at the front desk if one could be provided, I was informed that none were available and was given a short decorative blanket instead. Considering the cold weather with temperatures ranging from 1-3 degrees Celsius, my stay was quite uncomfortable as we had to make do with only a thin bed sheet. Although I assumed it might be hotel policy not to provide duvets to all guests, I was surprised to find one in the new room I was relocated to the following evening. Additionally, I experienced difficulty accessing my room on the evening before check-out due to a malfunctioning key card. Despite seeking assistance from both the front desk staff and an engineer, the issue could not be resolved, leading me to stay in another room for the night. Unfortunately, my phone was dead, and I was unable to obtain a charger from the hotel. This situation left me unable to notify anyone of the inconvenience, including the fact that my laptop was inside the inaccessible room. Following this series of events, I spoke with a manager and negotiated a refund for the disrupted night, explaining the inconveniences I faced and the potential impact on my travel plans, including the risk of missing my flight. Despite assurances, I was disappointed to later discover that my calls went unanswered, and the promised refund was refused. While I understand that unforeseen issues can arise in any establishment, the lack of responsiveness and failure to fulfill commitments reflect unprofessional behavior. Regrettably, based on my experience, I cannot recommend your hotel and will seek accommodations elsewhere in the future.
Apr 8th, 2024

Great cozy hotel in a great location in downtown. Parking is very close.
Apr 3rd, 2024