LEAP Chicago

Hi Samuel,This is Matt, the owner of LEAP. I'm sorry that you got a bad impression of me. If you were to actually meet me or knew anything about me, you would know that I always treat everyone the way that they deserve to be treated and do whatever I can to help people whenever possible. I am one of the few small businesses still standing that had the guts to put everything they had/have on the line to provide Lakeview's community with a place to be happy and healthy during the pandemic. I have also provided many people with employment during that time, even paying individuals out of my own pocket when the government made it illegal for us to earn a living. On our website it is very clear what the 21 Day Kickstart entails. When you go to purchase the trial it gives a very detailed description again of what you are receiving for your investment and the terms and conditions you agreed to state that there are no refunds. You failed to mention that I offered to help accommodate you by adding an extra week to your trial. If you were to do any sort of market research on fitness services in Chicago, you would see that most facilities charge $30 plus per class. So if you only came 3x's the entire month you would come out on top for your investment. Not to mention I spend a full hour with you before you take your first class to make sure that we can take the best possible care of you.I guess you assume that because I own a business that I am rich and everything I have was just given to me, but that is not the case. I busted my butt through blood sweat and tears for 16 years for everything that I have built. We also received no relief from the government during the pandemic. The adversity we have faced over the last 4 years in indescribable.There are merchant processing fees and fees on top of that for issuing refunds. Unfortunately right now I need to generate revenue in order to stay open and provide my LEAP family with their hard earned paychecks. I hope that you can understand that. Also understand that unmerited poor reviews effect people's lives and the lives of their families. A small business essentially survives by word of mouth and reviews. So step in line and take all the shots you want at me. I'm used to it as a small business owner in Chicago with the whole world against me. But I don't have a very good impression of you for trying to harm my LEAP family. I hope that when a mistake is made in the future and someone tries to do everything in their power to help you and compromise, you can be a little more gracious and not spread more negativity and hate in the world! That's the last thing we need! Best of luck to you.

Hi Maggie! Thanks for taking the time to share about your experience with us. We love training with you. It is definitely sad to lose you to the move, but we are excited and happy for you and your fiancé to become first time homeowners and start a great new chapter in your lives!

Hi Phillip,It was great to work with you today! Thank you for coming to check us out and for taking the time to write such a stellar review. When it comes to training and member experience, we strive to be on your level of google review writing, lol!

Hi Thomas,Thanks for the kind review! One of my favorite things about the fitness industry is that as professionals we can never stop learning and expanding our knowledge. Also, new information through proven medical research is constantly coming out that enables us to debunk old myths, expand our horizons, and be even more effective in our methodology. It's been a pleasure to work with you!