CB2

Jennifer Alford Hall _{on Google}

Apr 8th, 2024

I ordered dining room chairs here recently and have been a loyal Crate Brand shopper for years. The leather color of the chairs was a bit lighter than I expected and I ordered other chairs to compare them with, so decided to return these. Because I ordered several different pieces of furniture, the boxes for these were misplaced. I called to see if I could return them to the store, again in excellent condition, only to be charged a restocking fee of 30%! More than $200! I have long preferred the Crate Brands over their competitors like Williams-Sonoma because of their customer service, but I will think twice before I order any furniture from them again.

Susan Kim _{on Google}

Mar 14th, 2024

Ive been here multiple times but my most recent visit will probably make it my last in store visit. I ordered online to pickup in store. I went to the store. Asked a sales associate if they would be able to help me get my order. Then I waited and waited.and waited.no one asked or followed up with me or anything as they tended to every other white/caucasian person who came in. I even saw them go to customers multiple times asking if they were still okay while I waited for my order and while they ignored me. I finally stopped another sales associate and asked if he could help, and he apologized (fyi he was also a POC), then he went to go see what was happening. He went and spoke with another sales associate and then looked horrified because he told me my item was just sitting here on the back counter. I thanked him for helping me, but Ill call it what it is. When you have multiple sale associates going up to white/caucasian customers multiple times but not to POC, not what I believe in or stand for. People dont remember exactly what was said but they do remember how you made them feel in that moment.
Updated-per request. My order was 140632998

Ernesto Cejas _{on Google}

Mar 10th, 2024

Great place to get your car towed

Andrew Alarcon _{on Google}

Feb 13th, 2024

was ignored by a member who proceeded to pass me up several times to ask other customers if they needed help. after passing me up a 3rd time in the rotation of asking everyone else if they needed help, realized that as a POC this was the first time I experienced racial bias from a store. CB2 will not get my business and i advise other POC to be wary.