Design Within Reach

Great designed products along with VERY poor customer service - not just from this store but the entire company. Through multiple interactions, have had a in-store sales agent refuse to help show us a (very expensive) piece of furniture that we wanted to see in person before purchasing. Have had the company cancel a sale order, the day after, for an item that was listed as IN STOCK on their website. When calling to find out more information, they were very unhelpful and uninterested in helping make it right. I would really like to purchase furniture from this company. But everything they do seems to make that incredibly difficult.
Jan 8th, 2024

Love this store! Amazing stylish furniture! Unique pieces!
Oct 8th, 2023

The best collection under one roof for modern furniture, lighting, accessories including iconic pieces from Herman Miller, Knoll, etc. Not for the traditionally minded. Very helpful, friendly staff.
Aug 31st, 2023

Selection was okay but construction quality and prices are really of the mark. I could almost understand the enormously high furniture prices these days of the quality was of high grade, but it's not and evidently manufacturers don't even have to try hard because people seem to buy anything these days.)
May 22nd, 2023

I worked with Brian Parsons and he is hands down the best designer I have ever worked with. He helped us plan our new move in Chicago, and couldnt have been more helpful. I am not well versed in interior design and find it hard to put things together that match and go well, but Brian is VERY detailed oriented, listened to our ideas and provided his very expert opinion. We get SO many compliments on our apartment and its all thanks to Brian. He is hilarious, relatable and the easiest person to work with - always reachable and was able to help us with every inch of our space, he came over to make sure everything was arranged correctly and even helped us plant our new plants around the place to wrap it all up! Could not be more happy with his work and help every step of the way.
Jul 3rd, 2023