AMITA Health Medical Group Family Medicine Chicago

Everyone, other than the nurse who checked my vitals, was condescending and rude. I have never felt more disrespected in a clinic setting than I did here. I gave them the benefit of the doubt, and returned for my follow up appointment, hoping that I might have just arrived on a bad day. Each time Ive visited this clinic, I am greeted with the same attitude by the reception staff and the doctor.
Dec 1st, 2023

front desk staff are terrible
Sep 30th, 2023

Used to come here with all my family from youngest to oldest and we used to get good service and treatment , Unfortunately we lost our insurance a couple years ago, I still went in good faith with money in hand to be seen by Dr.Mercado ,just for a few 10 min visit to fill out prescriptions and was denied that.I explain to the ladies in the front my situations which they inform the Dr. And was still denied service.I didn't had appointment called in as soon as they opened 9am they told me be here before 12pm,got there about 10 am and they that's it no more walk ins.10 mins was all I needed of their time.. good thing they told to go to other places so that I don't have to come back to them.I don't know if it's because I didn't had insurance or what but the good faith I once had for this clinic is gone.
Feb 26th, 2024

Horrible front office staff. Horrible management. Phones are never working.
Aug 24th, 2023

The front desk ladies have ZERO customer service skills. Consistently over the years - rude, over talking, inpatient and snarky attitude. You would think they would be in a good mood atleast once , its always the same I dont give a ____ attitude. They represent the company so poorly. They make it so difficult and stressful to obtain the simplest of information.
Aug 23rd, 2023