Carrectly Auto Care

Hello Susan,We value all feedback from our customers and strive to address any concerns promptly and effectively.After conducting a thorough investigation, we were unable to locate any record of a quote request from someone by the name of Susan Grady or the last name Grady within the specified timeframe. We've extensively searched through our email records, internal website requests, and CRM system, but unfortunately, we couldn't find any correspondence matching your details. We typically respond to all customer inquiries promptly, especially regarding free quotes, and we take pride in our efficient communication process. So, we kindly ask if you could please double-check which business you requested services from/ leaving a review for. Possibly you can clarify how you believe you submitted a quote request for us. If you indeed reached out to Carrectly, almost all quotes are done through the website and both you and us should have received an automatic email as a follow up. If you did it via the email - we'd have some correspondence, which we do not. It's crucial for us to ensure that each customer receives the attention they deserve, and we are concerned that there may have been a misunderstanding or an error in the process. If you believe you reached out to us under a different name or through an alternate method, we kindly ask for clarification to rectify any confusion.Please feel free to contact us at your earliest convenience so that we can resolve this matter promptly. Once again, we appreciate your feedback and hope to have the opportunity to assist you properly in the future.Best regards!