Enterprise Car Sales

The communication was not great. I'm so upset that I don't know where to begin. All the waiting, ripping, and running, just to end with someone over talking me and trying to fast talk me as well. And I quote "perfect" when I told her I didn't want the car that she tried to put me in especially because we had talked about another car. Kaylin.
Mar 30th, 2024

At first I was hesitant but I gave it a shot and came in to buy a car. Brandon helped me with picking out the perfect suv for me. He was extremely professional and got me in a car I love. It was a very quick and easy experience for me. I definitely recommend anyone looking for a car to come here. Everyone had a great vibe the minute I entered the dealership. I will definitely be coming back for my next car !
Mar 15th, 2024

This was the most easy going, hassle free, and friendly car buying experience I have had. The sales rep was Kaylin and she was very knowledgeable and helped me make the best decision for my budget. I drove away a very satisfied customer. Would recommend others to give them a try
Mar 2nd, 2024

Subject: Urgent Request for Inspection and Repair of Vehicle Issues I hope this email finds you well. I am writing to bring to your attention the ongoing issues I have been experiencing with the vehicle I purchased from Enterprise. On Monday, March 25, 2024, I contacted Representative Jasmine to report that the headlight of the vehicle was malfunctioning, making it unsafe for me to drive at night. After providing the necessary information and sending a picture of the faulty headlight on the same day, I was informed that the manager responsible for approving repairs would be back in the office on Wednesday, March 27, 2024. Despite my repeated attempts to follow up with Jasmine, I have yet to receive a response or any update on the matter. I took the initiative to have a professional inspect the issue, and I was informed that it is an electrical problem that needs immediate attention. The safety concerns I have regarding the vehicle are paramount. Driving without both headlights operational poses a significant risk, and I am disheartened by the lack of urgency in addressing this issue. Furthermore, this is the second instance of a major problem with the vehicle in a relatively short period, which has greatly inconvenienced me. Given the substantial investment made in purchasing the vehicle from Enterprise, I find the current level of customer service and resolution unsatisfactory. I kindly request an immediate inspection of the vehicle and necessary repairs to ensure its safe and proper functioning. I appreciate your prompt attention to this matter and look forward to a swift resolution.
Mar 31st, 2024

"I want to share my recent experience with Enterprise's car buying service, which was extremely disappointing. Despite the company being known for its exceptional customer service, I found the opposite to be true. After purchasing a new car, I had to take it back to the dealership for repairs. Despite being told to bring it in on a Monday, nobody knew what was happening when I arrived. After a lot of back and forth, I was informed that I needed to rent a car until my vehicle was fixed. Although I was promised a manager's discount, I was charged more than the quote I received. When I finally got my car back, I had to wait for the plates to be put back on. To top it all off, I was charged for an extra day, even though I was told I wouldn't be. I didn't receive any paperwork on what repairs were done on my car. As a customer who spent a significant amount of money on a new car, I am extremely disappointed with the poor customer service I received. I expect better from a company that prides itself on exceptional service."
Mar 18th, 2024