zara salon

Service: Eyebrow threading
May 29th, 2023

Just got back from a wax at Zara salon and was so pleased with the cleanliness of the salon and the technicians great personality. I arrived early and she had me out before my appointment time! I found the salon via Groupon and will be returning.
May 15th, 2023

Services: Haircut, Hairstyling
Apr 25th, 2023

Went in for a brazilian wax. She was professional, fast and super sweet.
Apr 10th, 2023

Worst customer service experience. I called the Google maps number to schedule an appointment for a Brazilian with a Groupon. She told me over the phone that the deal is only available on Sundays which is not listed on the terms of the Groupon. She proceeded to tell me that I could come in Saturday and use the Groupon even though I did say I could come in on Sunday for the deal. When Zara starts my wax, she tells me she has no recollection of me making my appointment and I called somewhere else saying she didnt recognize the number. The service itself was really fast which was nice but there was a lot of residue wax left that I had to clean up at home. When I was paying, she tried to charge me the $35 new customer fee instead of redeeming my Groupon. I called the number in front of her and it RANG to her salon phone. She still denied taking my call and said her receptionist who left earlier that day took it and didnt write me down in her books. I was able to negotiate just being charged $20 and trading in the Groupon instead of coming again to redeem it. Another customer while I was there was also complaining about her not being in the salon for her appointment when she came in another day. Nice lady just needs to be more organized with her business
Apr 5th, 2023